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- Tasks: Lead a team to ensure smooth customer deliveries and top-notch service.
- Company: Join the renowned John Lewis brand with a focus on excellence.
- Benefits: Competitive salary up to £40,000 and various full-time shifts.
- Other info: Opportunity for career growth until March 2027 in a dynamic environment.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Experience in transport operations and people management required.
The predicted salary is between 35000 - 40000 £ per year.
As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand. You'll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business-wide metrics.
Expected salary: Up to £40,000 depending on experience
Contract type: This contract is a secondment contract until the end of March 2027
Location: Killingworth – Newcastle – Customer Delivery Hub
Hours: Various full-time hours – Day shift 1000‑1800 (1 week, Mon‑Fri) and back shift 1400‑2200 (3 weeks, Tues‑Sat). Includes head of branch, out-of-hours, and key holder responsibilities.
Key responsibilities:
- Planning operational resources (daily and weekly) with the Partners and agency.
- Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
- Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
- Managing driver requirements, such as dart tags, fuel cards, and vehicle keys.
- Ensuring daily communication with the transport planning team.
- Managing the day-to-day running of the transport office (for example, schedules and conference calls).
- Acting responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.
Essential skills / experience:
- Knowledge of transport operations.
- Current driving licence.
- People management experience.
Desirable skills / experience:
- Knowledge of Legal Compliance.
- Experience of managing disciplinaries and grievances.
- C1 UK Driving Licence.
- Hiring Manager / Recruitment experience.
- Incident management experience.
- Transport Manager CPC.
Pre‑employment vetting: Some roles are subject to pre‑employment vetting, which may include DBS checks for successful candidates. If required, you will be informed and provided with information about vetting during the recruitment process and encouraged to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
Team Manager Customer Delivery Hub employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager Customer Delivery Hub
✨Tip Number 1
Network like a pro! Reach out to current or former employees at John Lewis through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and recent news. Be ready to discuss how your experience aligns with their goals, especially in customer delivery and team management.
✨Tip Number 3
Showcase your people skills! During interviews, share examples of how you've successfully managed teams and resolved conflicts. This will highlight your ability to maintain high customer service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at John Lewis.
We think you need these skills to ace Team Manager Customer Delivery Hub
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Manager role. Highlight your experience in transport operations and people management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about the role and how your background aligns with our values at StudySmarter. Keep it engaging and personal, showing us your personality.
Showcase Your Compliance Knowledge: Since legal compliance is crucial for this position, make sure to mention any relevant experience you have. Whether it's managing disciplinaries or understanding regulations, we want to see how you can contribute to our commitment to compliance.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s straightforward and ensures your application gets to the right place quickly. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Operations
Familiarise yourself with the ins and outs of transport operations. Brush up on key terms and processes related to supply chain management, as well as the specific KPIs and SLAs relevant to the role. This will show that you’re not just interested in the job, but that you understand what it entails.
✨Showcase Your People Skills
As a Team Manager, you'll be leading a team of Partners. Prepare examples of how you've successfully managed teams in the past, especially in challenging situations. Highlight your experience with managing disciplinaries and grievances, as this will demonstrate your capability in handling sensitive issues.
✨Communicate Effectively
Effective communication is key in this role. Think about how you can convey complex information clearly and concisely. During the interview, practice articulating your thoughts on how you would maintain effective communication across operational teams and with the transport planning team.
✨Understand Legal Compliance
Brush up on legal compliance regulations related to transport operations. Be prepared to discuss how you would ensure adherence to these rules within your team. Showing that you have a solid understanding of compliance will set you apart from other candidates.