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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced Waitrose shop.
- Company: Join the largest employee-owned business in the UK, home of John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a supportive culture that values your contributions.
- Why this job: Be part of a team that makes a real difference while building trust and loyalty with customers.
- Qualifications: Experience in leading teams in retail, strong communication skills, and a passion for customer service.
- Other info: Roles may require pre-employment vetting; apply early as vacancies may close quickly.
The predicted salary is between 28800 - 42000 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Team Manager in one of our Waitrose shops, you\’ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.
Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
- Oversee the entire day-to-day operation of the shop in a fast-paced environment.
- Use your commercial skills to maximise sales and profit while minimising wastage.
- Ensure high levels of availability and merchandising, and deliver an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, including leading, inspiring, organising holidays, and managing absences.
- Create a supportive culture of care, belonging, pace, and productivity.
- Engage and lead partners in delivering and embedding change effectively within your shop.
Essential skills/experience you\’ll need
- Experience leading a team in a fast-paced, customer-focused environment.
- People management skills.
- Passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience supporting disciplinary and grievance processes.
- Regulatory compliance management.
- Personal Licence Holder.
- Food Hygiene Level 3.
37.5 hours, including alternate weekends, various full-time shifts (early, mid, late).
The partnership
We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world.
We’re focused on being brilliant at retail, continuously innovating and diversifying. We uphold our values of price, quality, and service in John Lewis, and passionately serve food lovers in Waitrose.
As Partners, we share ownership and responsibility for our success, contributing our voices and working together through all challenges, with kindness and respect.
We embrace our differences, creating an environment where everyone can thrive and grow both individually and collectively.
As Partners, we make all the difference. And, we all own it.
Important points to note
Some roles may require pre-employment vetting, including DBS checks. You’ll be informed during the recruitment process and encouraged to complete necessary documents promptly.
We recommend applying early, as vacancies may close if we receive a high volume of applications.
We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this with the hiring manager during your interview.
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Team Manager employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding what makes Waitrose unique will help you articulate how your leadership style aligns with their customer service ethos during interviews.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a fast-paced environment. Be ready to discuss specific challenges you've faced and how you motivated your team to overcome them, as this will demonstrate your resilience and people management skills.
✨Tip Number 3
Network with current or former employees of Waitrose. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions during the interview process.
✨Tip Number 4
Showcase your commercial acumen by being prepared to discuss how you would maximise sales and minimise wastage in the role. Having a clear strategy or ideas on this topic will set you apart from other candidates.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Team Manager position. Understand the key responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in leading teams within a fast-paced, customer-focused environment. Use specific examples that demonstrate your people management skills and ability to influence stakeholders.
Showcase Your Passion for Retail: Make it clear in your application why you are passionate about retail and how you align with the values of John Lewis Partnership. This could include discussing your understanding of customer service and your commitment to creating a positive shopping experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are well-organised and clearly formatted to make a strong impression.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Leadership Skills
As a Team Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how it positively impacted team performance.
✨Demonstrate Customer Focus
Since the role emphasises outstanding customer service, be ready to discuss how you have previously improved customer satisfaction. Share specific instances where your actions led to positive customer experiences.
✨Highlight Your Commercial Acumen
The job requires maximising sales and minimising wastage. Be prepared to talk about your experience with sales strategies and how you've effectively managed resources to achieve financial goals in a retail environment.
✨Prepare for Change Management Questions
Given the emphasis on leading change within the shop, think of examples where you've successfully navigated change. Discuss how you supported your team through transitions and maintained productivity during challenging times.
