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- Tasks: Lead a team of Customer Assistants to deliver exceptional service and create a seamless shopping experience.
- Company: Join the largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a supportive culture that fosters professional growth.
- Why this job: Be part of a team that values kindness, respect, and making a difference in the community.
- Qualifications: Experience in leading large teams in fast-paced, customer-focused environments is essential.
- Other info: Apply quickly as vacancies may close early due to high interest.
The predicted salary is between 36000 - 60000 £ per year.
About the roleAs a Team Manager in one of our Waitrose shops, you\’ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.
It\’s fast paced and at times you\’ll oversee the entire day-to-day operation of the shop.
Key Responsibilities
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you\’ll need
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Team Manager employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Familiarise yourself with the values and culture of the company. As a Team Manager, you'll need to embody the principles of partnership and empowerment, so understanding how these play out in daily operations will help you stand out.
✨Tip Number 2
Network with current employees or reach out to former Partners to gain insights into the role and the team dynamics. This can provide you with valuable information that you can reference during your interview.
✨Tip Number 3
Prepare examples of how you've successfully led teams in fast-paced environments. Highlight specific instances where you've empowered your team or improved customer satisfaction, as these are key aspects of the role.
✨Tip Number 4
Demonstrate your commitment to professional development by discussing any relevant training or leadership courses you've completed. This shows that you're proactive about growing your skills, which aligns with the company's focus on fostering growth.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Team Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Experience: Emphasise your experience in leading teams, particularly in fast-paced environments. Provide specific examples of how you've empowered your team and fostered a culture of accountability and professional growth.
Highlight Customer Focus: Demonstrate your commitment to exceptional customer service. Include examples of how you've built relationships with customers and improved their shopping experience in previous roles.
Prepare a Strong Cover Letter: Craft a compelling cover letter that reflects your passion for the role and the company. Mention your alignment with their values as an employee-owned business and your enthusiasm for contributing to a positive workplace culture.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed a large team in a fast-paced environment, focusing on empowerment and professional growth.
✨Emphasise Customer Experience
Highlight your commitment to exceptional customer service. Be ready to discuss specific instances where you've improved customer satisfaction or created a seamless shopping journey for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle disciplinary or grievance situations. Think of relevant experiences where you navigated challenges effectively and maintained a positive team culture.
✨Understand the Company Culture
Familiarise yourself with the values of the partnership, such as inclusivity and teamwork. Be prepared to discuss how you align with these values and how you can contribute to fostering a supportive environment for both customers and Partners.