At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working options, competitive pay, and a supportive work culture.
- Other info: Opportunities for growth and mobility across local branches.
- Why this job: Be part of a passionate team that values kindness, respect, and innovation.
- Qualifications: Experience in team leadership and a passion for retail are essential.
The predicted salary is between 30500 - 42500 £ per year.
As a Team Manager in one of our Waitrose shops, you will influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
The pay range for this role is £30,500.00 - £42,500.00, depending on skills and experience. Your primary location will be Waitrose Saltash. If successful, please be prepared to discuss mobility to other local Waitrose branches.
Key Responsibilities- Oversee the entire day-to-day operation of the shop in a fast-paced environment.
- Use your commercial skills to maximise sales and profit while minimising wastage.
- Ensure high levels of availability and merchandising, and maintain an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, including leading, inspiring, organising holidays, and managing absences.
- Create a supportive culture of care, belonging, pace, and productivity.
- Lead and embed change within your shop effectively.
- Experience leading a team in a fast-paced, customer-focused environment.
- People management skills.
- A passion for and understanding of retail.
- Resilience to support and plan your team's response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
- Experience supporting disciplinary and grievance processes.
- Regulatory compliance management.
- Personal licence holder.
- Food Hygiene Level 3.
We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are Partners, driven by our purpose to build a happier world. Join us during an exciting time of innovation, adaptation, and diversification. We focus on being brilliant at retail, offering price, quality, and service in John Lewis and Waitrose. As Partners, we share ownership and responsibility, contributing to our success and treating everyone with kindness and respect. We embrace differences and create an environment to thrive, grow individually and collectively. As Partners, we make all the difference. And, we all own it.
Important points to note:
- Some roles may require pre-employment vetting, including DBS checks. You will be informed if required and encouraged to complete vetting documents promptly. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be necessary.
- Apply early as vacancies can close quickly due to high interest.
- We support flexible working to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.
Team Manager in Saltash employer: John Lewis Partnership
As a Team Manager at Waitrose Saltash, you will be part of the UK's largest employee-owned business, where your leadership will inspire a culture of care and productivity among your team. With a strong focus on personal growth and a commitment to work-life balance, we offer flexible working options and a supportive environment that values diversity and innovation. Join us in delivering exceptional customer service while enjoying competitive pay and the unique opportunity to share in the success of our brand.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Saltash
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding what makes Waitrose unique will help you align your leadership style with their customer service ethos, which is crucial for a Team Manager role.
✨Tip Number 2
Showcase your experience in managing teams in fast-paced environments during your interactions. Be ready to share specific examples of how you've motivated your team and improved customer satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your approach to change management. As a Team Manager, you'll need to lead your team through transitions, so having a clear strategy on how to implement changes effectively will set you apart.
✨Tip Number 4
Network with current or former Waitrose employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
We think you need these skills to ace Team Manager in Saltash
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and essential skills required for the Team Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your leadership experience in fast-paced, customer-focused environments. Use specific examples to demonstrate your people management skills and ability to influence stakeholders.
Write a Strong Cover Letter:In your cover letter, express your passion for retail and your understanding of the Waitrose brand. Highlight your resilience and adaptability in managing teams through change, and explain why you would be a great fit for the role.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Leadership Skills
As a Team Manager, your ability to lead and inspire is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to motivating staff and fostering a positive work environment.
✨Demonstrate Customer Focus
Waitrose prides itself on outstanding customer service. Be ready to discuss specific instances where you've improved customer satisfaction or handled difficult situations effectively, showcasing your commitment to the customer experience.
✨Understand the Business
Familiarise yourself with Waitrose's values and business model. Show that you understand their focus on quality, service, and community. This will demonstrate your alignment with their goals and your potential as a Partner.
✨Prepare for Change Management Questions
Given the fast-paced nature of retail, be prepared to discuss how you've managed change within a team. Share strategies you've used to support your team through transitions, ensuring they remain engaged and productive.
