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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the UK's largest employee-owned business with a focus on retail excellence.
- Benefits: Competitive salary, night premium, flexible working, and a supportive culture.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for retail are essential.
The predicted salary is between 25500 - 42500 £ per year.
Overview
As a Team Manager in one of our Waitrose shops, you’ll influence and motivate your team and be a positive role model for delivering outstanding Partner‑led customer service that is distinctively Waitrose, passionate Partners serving food lovers.
Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. The role involves overseeing the entire day‑to‑day operation of the shop and helping to maximise sales and profit.
Key Responsibilities
- Use commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising and deliver an efficient, legal and secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, from leading and inspiring to people‑related tasks such as organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within the shop.
Qualifications
- Experience leading a team in a fast‑paced, customer‑focused environment.
- People management skills.
- Passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable Skills/Experience
- Experience supporting with the disciplinary and grievance process.
- Regulatory compliance management.
- Personal licence holder.
- Food hygiene level 3.
Remuneration and Benefits
In addition to contractual pay, any time worked between 22:00 and 06:00 attracts a night premium of £4.75 per hour. The role offers flexible working arrangements, holiday entitlement that increases over time, a pension scheme, life assurance and a 20% discount at Waitrose (25% at John Lewis after the initial 90‑day membership period). We also provide a range of partner‑discounted clubs & societies and learning opportunities, with up to £200 towards eligible tutored courses.
Equal Opportunities
We are an equal opportunity employer and encourage applications from diverse backgrounds. We support the BAME Network, the Faith & Belief programme, and a range of other inclusive initiatives.
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Team Manager employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a challenging situation. Being able to share these experiences will demonstrate your people management skills and resilience, which are key for the Team Manager role.
✨Tip Number 3
Show off your commercial skills! Be ready to discuss how you've maximised sales or improved customer satisfaction in previous roles. This will highlight your ability to drive results and align with Waitrose's focus on delivering an outstanding customer experience.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics or how they handle change. This shows your interest in the role and helps you gauge if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive work environment, just like you would at Waitrose.
Be Customer-Focused: Remember, this role is all about delivering outstanding customer service. Use your application to demonstrate your passion for retail and how you've improved customer satisfaction in previous roles.
Tailor Your Application: Take the time to tailor your application to the job description. We love seeing candidates who understand our values and can relate their experiences to the key responsibilities of the Team Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at John Lewis Partnership
✨Know the Brand Inside Out
Before your interview, make sure you understand the Waitrose brand and its values. Familiarise yourself with their customer service approach and how they create a unique shopping experience. This will help you demonstrate your passion for retail and show that you're aligned with their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about specific situations where you motivated your team or improved customer satisfaction. Being able to articulate your people management skills will be crucial in this role.
✨Be Ready for Change
As a Team Manager, you'll need to handle change effectively. Be prepared to discuss how you've managed transitions in previous roles. Highlight your resilience and adaptability, as these traits are essential for supporting your team through any changes at Waitrose.
✨Engage with Stakeholders
Think about times when you've influenced stakeholders or collaborated with others to achieve a goal. This could be anything from improving sales to enhancing team dynamics. Showing that you can engage and lead partners will set you apart in the interview.