Team Leader – Retail Ops & Customer Experience

Team Leader – Retail Ops & Customer Experience

Full-Time No working from home possible
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The John Lewis Partnership is seeking a Team Leader at Waitrose King’s Road in London to lead frontline colleagues, ensure high standards of service, and support store operations with a partner-led approach.

You will coach staff, manage shifts, help drive sales, and oversee stock replenishment, online order fulfilment, and customer interactions. The role includes flexible hours across seven days, permanent contract, and night-premium considerations where applicable.

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Team Leader – Retail Ops & Customer Experience employer: John Lewis Partnership

At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.

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Contact Details:

John Lewis Partnership Recruitment Team