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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage shop operations efficiently.
- Company: Join the largest employee-owned business in the UK, known for its commitment to quality.
- Benefits: Enjoy competitive pay, shift premiums, and a supportive work-life balance.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Strong people skills and retail experience are essential; leadership experience is a plus.
- Other info: Flexible working options available; apply early as roles may close quickly.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As a Team Leader within one of our Waitrose shops, you\’ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our customers expect. Your drive to go the extra mile to help both customers and Partners will make the impression our customers have about the Waitrose brand and help keep them returning by earning their trust and loyalty, while maximising sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
- Supporting the shop\’s management team with managerial tasks and working with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver shopping to customers’ doors.
- Stock replenishment – ensuring shelves remain full and products are in the right place at the right time.
- Working with the wider shop team to support when needed, including checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
- Being proactive in helping to drive the shop’s commercial performance and offering ideas for continuous improvement.
- Reducing wastage by following product due diligence and applying markdowns to items nearing their sell-by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you\\\’ll need
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer-facing role.
- Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable skills/experience you may have
- Duty Manager Training (Internal Partners only).
Full time role working 4 nights per week from 22:00-08:00 (rota to be discussed at interview).
The partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process. Any DBS checks required will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application, please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Supermarket Assistant, Team Leader Nights employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant, Team Leader Nights
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll need to demonstrate strong leadership and customer service abilities. Role-play common scenarios with friends or family to build your confidence and showcase your skills during the interview.
✨Tip Number 3
Be ready to share your ideas! Think about how you can contribute to improving the shop's performance. Whether it's reducing waste or enhancing customer experience, having actionable suggestions will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Waitrose family. Don’t wait too long, as roles can close quickly!
We think you need these skills to ace Supermarket Assistant, Team Leader Nights
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food shine through! Mention any relevant experience or personal anecdotes that highlight your enthusiasm for providing excellent service and how it aligns with our values at Waitrose.
Highlight Your Leadership Skills: As a Team Leader, we want to see your leadership chops! Share examples of how you've successfully managed teams or projects in the past, and how you’ve motivated others to achieve their best. This will show us you're ready to take on the role.
Be Customer-Focused: Remember, our customers are at the heart of everything we do. In your application, emphasise your customer-facing experience and how you've gone the extra mile to ensure customer satisfaction. This will resonate well with our commitment to Partner-led service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, and you can easily keep track of your application status!
How to prepare for a job interview at John Lewis Partnership
✨Know the Brand
Before your interview, take some time to research Waitrose and its values. Understand what makes them unique in the retail space and how they prioritise customer service. This will help you align your answers with their brand ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you motivated others and contributed to achieving goals, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer interactions. Think about situations where you went the extra mile for a customer or resolved a conflict effectively. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.