At a Glance
- Tasks: Lead the team, ensure great customer service, and manage shop operations.
- Company: Join Waitrose, part of the UK's largest employee-owned business, focused on quality and service.
- Benefits: Enjoy flexible working hours, a supportive environment, and the chance to thrive as a Partner.
- Other info: Apply early as vacancies may close quickly; some roles require pre-employment vetting.
- Why this job: Make a real impact on customer experiences while growing your leadership skills in a vibrant team.
- Qualifications: Good people skills, retail understanding, and experience in customer-facing roles are essential.
The predicted salary is between 24000 - 36000 £ per year.
About the roleAs a Team Leader within one of our Waitrose shops, you\'ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can\'t compete with - passionate Partners serving food lovers.
Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Key Responsibilities
Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the things running efficiently and productively. Responsibilities include:
- Being responsible for running the store in the absence of the management team
- Supporting the shop\'s management team with managerial tasks and work with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you\'ll need
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role
- Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable skills/experience you may have
-Duty Manager Training (Internal Partners only).
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
#J-18808-LjbffrSupermarket Assistant, Team Leader in Cambridge employer: John Lewis Partnership
At Waitrose, we pride ourselves on being the largest employee-owned business in the UK, where every Partner plays a vital role in creating a welcoming and inclusive environment. As a Team Leader, you'll not only lead a passionate team dedicated to exceptional customer service but also benefit from our commitment to personal growth and flexible working arrangements. Join us in a culture that values kindness, respect, and innovation, making every day rewarding for both you and our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Supermarket Assistant, Team Leader in Cambridge
✨Tip Number 1
Familiarise yourself with Waitrose's values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to motivate and support others will resonate well with the hiring team.
✨Tip Number 3
Research the latest trends in retail and customer service, particularly in the supermarket sector. Being knowledgeable about current challenges and innovations can set you apart as a candidate who is proactive and engaged.
✨Tip Number 4
Network with current or former Waitrose employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Supermarket Assistant, Team Leader in Cambridge
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and essential skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills:Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led a team or managed tasks in a retail environment, demonstrating your capability to support the management team.
Highlight Customer Service Experience:Since the role involves providing excellent customer service, make sure to include any relevant experience you have in customer-facing roles. Share anecdotes that illustrate your commitment to customer satisfaction and building loyalty.
Tailor Your Application:Customise your CV and cover letter for this specific role at Waitrose. Use keywords from the job description and express your passion for food and retail, showing that you understand the brand's values and mission.
How to prepare for a job interview at John Lewis Partnership
✨Show Your Passion for Customer Service
As a Team Leader, your ability to connect with customers is crucial. Be prepared to share examples of how you've gone the extra mile in previous roles to enhance customer experiences and build loyalty.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams or managing tasks. Discuss how you motivate others and ensure that everyone works together efficiently, especially during busy periods.
✨Understand Retail Dynamics
Familiarise yourself with retail operations and how to maximise sales. Be ready to discuss strategies you've implemented in the past to improve commercial performance and reduce wastage.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage conflicts, support team members, or handle customer complaints effectively.
