Supermarket Assistant – Post Office Clerk

About the role

As a Supermarket Assistant, you\\\’ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can\\\’t compete with – passionate Partners serving food lovers! Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.

Previous experience within a Post Office or similar environment is desirable.

Key Responsibilities

Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the operation running efficiently and productively. Responsibilities include:

• Serve customers efficiently and politely at the Post Office counter.
• Handle a variety of transactions within the Post Office counter.
• Maintain a clean and tidy counter area, ensuring all stationery and forms are well-stocked.
• Follow strict security and compliance procedures for all Post Office services.
• Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
• Maintain a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you\\\’ll need

• Communication skills to enable you to work effectively as part of a team and with our customers.

Desirable skills/experience you may have

• Previous experience within a post office or similar environment is desirable.
• Experience of working in a customer facing role is welcomed.
• Up to date knowledge and strong interest in food and drink trends.
• Flexible approach to ensure the support of the whole branch.

Due to the nature of the role, applicants must be 18 years or older to apply.

21 hours per week, 4 days a week on rota basis will include every other weekend

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.