At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service experiences.
- Company: Join the largest employee-owned business in the UK, home of John Lewis and Waitrose.
- Benefits: Enjoy flexible working hours, a supportive culture, and opportunities for personal growth.
- Other info: Be part of a diverse environment where everyone can thrive and contribute.
- Why this job: Make a real impact by empowering your team and building genuine customer relationships.
- Qualifications: Experience in leading teams in fast-paced environments and a passion for people development.
The predicted salary is between 30000 - 40000 € per year.
About the role
As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential. Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities
- Striving for high levels of customer and Partner (employee) satisfaction.
- Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
- Building genuine relationships with customers and internal and external stakeholders.
- Working with the wider shop leadership team, taking on duty manager responsibilities when required.
- Through the development of a clear resourcing strategy, ensuring the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service.
Essential skills/experience you'll need
- Experience of leading a large team in a fast‑paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
Desirable skills/experience you may have
- Disciplinary and Grievance experience.
- Hiring Manager / Recruitment experience.
Part time work (36.5 hours) across seven days to include early starts, late finishes, evenings and weekends. Earliest start time 05:45, latest finishing time 20:25.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Some roles are subject to pre-employment vetting, which may include DBS checks for successful candidates. If required, you’ll be informed and provided with information about vetting during the recruitment process. If you need a reasonable adjustment due to a disability, please let us know. We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
TEAM MANAGER in Street employer: John Lewis Partnership
As a Team Manager at our esteemed employee-owned business, you will thrive in a supportive and empowering work culture that prioritises both customer satisfaction and Partner development. With a commitment to professional growth and a focus on creating a seamless shopping experience, you'll be part of a dynamic team that values diversity and encourages every individual to reach their full potential. Join us in making a meaningful impact while enjoying the benefits of flexible working arrangements and a strong sense of ownership in our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land TEAM MANAGER in Street
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching our values and what it means to be a Partner at John Lewis and Waitrose. This will help you connect with the interviewers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your people skills! As a Team Manager, you'll need to inspire and lead your team. Think of examples from your past experiences where you've successfully motivated others or resolved conflicts. Share these stories during your interview to demonstrate your leadership style.
✨Tip Number 3
Be ready to discuss customer service! Since this role is all about creating exceptional customer experiences, prepare to talk about how you've handled challenging situations in the past. Show us how you can empower your team to deliver outstanding service.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll have a better chance of standing out and landing that interview. Plus, it shows you’re serious about joining our amazing team!
We think you need these skills to ace TEAM MANAGER in Street
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for leading and developing teams shine through. We want to see how you inspire others and create a supportive environment where everyone can thrive.
Highlight Your Customer Focus:Make sure to emphasise your experience in delivering exceptional customer service. Share specific examples of how you've built genuine relationships with customers and how that has positively impacted their shopping experience.
Be Authentic:We value authenticity, so don’t be afraid to show your personality in your application. Let us know what makes you unique and how you can contribute to our culture of kindness and respect.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Customer Service Inside Out
As a Team Manager, you'll need to demonstrate your understanding of exceptional customer service. Research the company's values and think about how you can align your experiences with their commitment to customer satisfaction. Be ready to share specific examples of how you've empowered your team to deliver outstanding service.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you inspire and develop your team. Think about times when you've successfully led a large team in a fast-paced environment. Highlight your ability to build genuine relationships and create a culture of empowerment among your Partners.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare for scenarios related to disciplinary actions or grievances, as well as how you would manage staffing needs during busy periods. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Commitment to Diversity and Inclusion
The company values creating an environment where everyone can thrive. Be prepared to discuss how you've embraced diversity in your previous roles and how you plan to foster an inclusive culture within your team. Share any initiatives you've been part of that promote kindness and respect in the workplace.
