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- Tasks: Provide exceptional customer support and resolve queries with a friendly attitude.
- Company: Join the trusted John Lewis brand known for its outstanding service.
- Benefits: Flexible working hours, comprehensive training, and a supportive work environment.
- Other info: Opportunities for career growth and a focus on work-life balance.
- Why this job: Make a real difference in customers' lives while developing valuable skills.
- Qualifications: Strong communication and customer service skills; experience is a plus but not required.
The predicted salary is between 24000 - 28000 £ per year.
About the role
As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints. Due to its nature and financial legislation, you need to be 18-years or older to work in this role.
Key Responsibilities
- Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience.
- Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner.
- Be an ambassador for the John Lewis brand and its reputation as a trusted company.
- Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
- Promote our services at in-store events.
Essential skills/experience you'll need
- Excellent customer service skills.
- Great computer skills with the ability to work with multiple softwares.
- Strong admin/organisational skills, whilst paying close attention to detail and compliance.
- Excellent communication skills with a logical approach.
Desirable skills/experience you may have
- Previous experience of working in a customer facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, everyday.
Important points to note
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be notified and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application, please contact us as soon as possible.
- We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Support Partner in Southampton employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Partner in Southampton
✨Tip Number 1
Get to know the company! Research John Lewis and its values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a complaint or query. Role-playing these situations can help you feel more confident and prepared when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Customer Support Partner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to be part of the John Lewis family.
We think you need these skills to ace Customer Support Partner in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you approach customer queries and complaints, so share any relevant experiences that showcase your friendly and compassionate attitude.
Be Organised and Detail-Oriented: Since this role requires strong admin and organisational skills, don’t forget to mention your attention to detail. We love candidates who can juggle multiple tasks while keeping everything in check, so give us examples of how you've done this in the past.
Tailor Your Application: Take a moment to tailor your application to the job description. Use the same language and key phrases we’ve included, as it shows you understand what we’re looking for. This little effort can make a big difference!
Apply Early Through Our Website: We occasionally close vacancies early due to high volumes of applications, so don’t wait! Apply through our website as soon as you can to ensure your application is considered. We can’t wait to hear from you!
How to prepare for a job interview at John Lewis Partnership
✨Know the Brand
Before your interview, take some time to research John Lewis and its values. Understand what makes their customer service stand out and be ready to discuss how you can embody those values as a Customer Support Partner.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your excellent customer service skills and problem-solving abilities. Think of specific situations where you resolved complaints or queries effectively, as this will demonstrate your capability to handle similar scenarios in the role.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It shows that you value communication, which is key in a customer-facing role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.