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- Tasks: Manage stock in a busy warehouse, ensuring timely deliveries and excellent customer service.
- Company: Join the UK's largest employee-owned business with a focus on innovation and teamwork.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work environment.
- Why this job: Be part of a team that values your input and promotes continuous improvement.
- Qualifications: Good communication skills and familiarity with Google Suite are essential.
- Other info: Opportunities for career growth in a dynamic and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
About the role
You will be responsible for ensuring the warehouse supports all the Partnership channels by handling stock coming in and being sent out of the warehouse. Performing tasks of unloading and loading stock, accurately recording deliveries into the warehouse, moving stock around the warehouse and collecting stock for deliveries. All these tasks are to be performed in a safe manner with an awareness of individual responsibility for health and safety at all times. Please note that this role involves heavy lifting.
Key Responsibilities
- Taking ownership for stock presentation received through the supply chain to ensure products reach our customers in perfect condition.
- Consistently promote and deliver outstanding customer service.
- Looking for opportunities to reduce wastage and therefore protect our profits.
- Promoting and sharing continuous improvement opportunities within the Customer Delivery Hub.
- Demonstrating a clean, tidy and safe working environment and adhering to legal compliance.
Essential skills/experience you’ll need
- Communication skills – including telephone skills, verbal and written.
- Understanding of Google Suite/Programmes.
Desirable skills/experience you may have
- Category B manual UK driving licence (no more than 6 points).
- Previous Warehousing experience.
- Previous Customer Service experience.
Full time work (37.5 hours) 5 week rota. Weeks 1-4 Monday-Friday 06:00-14:00. Week 5 Tuesday-Saturday 06:00-14:00.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Skilled Operational Partner Customer Delivery Hub employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skilled Operational Partner Customer Delivery Hub
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect with the interviewers and show that you're a great fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to outstanding service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Skilled Operational Partner Customer Delivery Hub
Some tips for your application 🫡
Show Your Experience: When you're filling out your application, make sure to highlight any previous warehousing or customer service experience you've got. We want to see how your skills can help us keep our stock in tip-top shape and deliver outstanding service!
Be Clear and Concise: Keep your written application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so let us know exactly what you bring to the table without fluff!
Tailor Your Application: Make sure to tailor your application to the role of Skilled Operational Partner. Mention specific responsibilities from the job description that resonate with your experience. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Early!: Don’t wait until the last minute to submit your application. We sometimes close vacancies early if we get a lot of applications, so get yours in as soon as you can through our website. We can’t wait to hear from you!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Skilled Operational Partner in the Customer Delivery Hub. Familiarise yourself with tasks like stock handling, unloading, and loading, as well as the importance of health and safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since communication is key in this role, be prepared to demonstrate your verbal and written skills during the interview. Think of examples where you've effectively communicated in previous jobs, especially in customer service or warehousing settings. This will highlight your ability to work well with others and provide outstanding service.
✨Emphasise Safety Awareness
Given the heavy lifting involved, it's crucial to convey your understanding of health and safety practices. Be ready to discuss how you prioritise safety in your work environment and any relevant experience you have in maintaining a clean and safe workspace. This shows that you take responsibility seriously.
✨Be Ready to Discuss Continuous Improvement
The company values innovation and reducing wastage, so think about how you can contribute to these goals. Prepare examples of how you've identified opportunities for improvement in past roles. This will demonstrate your proactive attitude and commitment to enhancing operations within the Customer Delivery Hub.
