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- Tasks: Deliver and install products with a focus on exceptional customer service.
- Company: Join the largest employee-owned business in the UK, John Lewis.
- Benefits: Enjoy flexible working, great work-life balance, and being part of a supportive team.
- Why this job: Be a key player in bringing joy to customers' homes with your skills.
- Qualifications: Must have installation experience and a valid C1 driving licence.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you will have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle.
Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need- Previous experience of installation is required for this role and we will assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you will be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Installer in Shirley employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Installer in Shirley
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you show up for your interview, drop in some knowledge about their commitment to customer service and how you can contribute to that. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your delivery skills! Since this role involves heavy lifting and installation, think about how you can demonstrate your experience in these areas during the interview. Maybe even share a story about a time you handled a tricky installation or provided excellent customer service.
✨Tip Number 3
Be ready for practical assessments! For a hands-on role like this, you might be asked to demonstrate your skills on the spot. Brush up on your installation techniques and be prepared to show how you’d handle different scenarios with customers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the John Lewis team. Plus, it’s the best way to ensure your application gets noticed!
We think you need these skills to ace Customer Delivery Installer in Shirley
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you’ve gone above and beyond for customers in the past, as being an ambassador for the John Lewis brand is key!
Be Clear About Your Experience: Since previous installation experience is a must, don’t hold back! Detail your hands-on skills and any relevant qualifications, like your manual C1 driving licence. We’re keen to know how you’ve tackled similar tasks before.
Keep It Relevant: Tailor your application to the role by focusing on the skills and experiences that align with the job description. Mention your familiarity with technology and any specific installations you’ve done, like white goods or flat-pack assembly.
Apply Early!: We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you brush up on your installation knowledge and any relevant technologies. Familiarise yourself with the products you'll be installing, like furniture and appliances, so you can confidently discuss them during the interview.
✨Showcase Your Customer Service Skills
As a Customer Delivery Installer, you'll be the face of the brand. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer or resolved an issue effectively.
✨Demonstrate Teamwork
This role involves working closely with a partner. Be ready to talk about your experience working in teams, especially in high-pressure situations. Highlight how you communicate and collaborate to ensure smooth deliveries.
✨Safety First
Since heavy lifting is part of the job, show that you understand the importance of safety. Be prepared to discuss any safety protocols you've followed in previous roles and how you maintain a safe working environment for yourself and your team.
