At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service and selling skills.
- Company: Join the largest employee-owned business in the UK, John Lewis.
- Benefits: Flexible working options, supportive environment, and a chance to grow your career.
- Other info: Embrace diversity and thrive in a culture of kindness and respect.
- Why this job: Make a real difference in customer experiences while developing your coaching skills.
- Qualifications: Experience in retail, strong customer service skills, and confidence in training others.
The predicted salary is between 22050 - 26950 £ per year.
About the role As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else.
You’ll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for.
Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
Helping our Partner to have all of the skills and knowledge they need to serve our customers is a really important role, on a day-to-day basis you'll be responsible for:
- - Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- - Providing Partners with constructive feedback to help their personal development.
- - Being creative in the way you deliver training to cater for different learning styles.
- - Planning and delivering inductions for new Partners.
- - Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets, devices, apps, new learning platforms, etc.).
- - Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you'll need
- - Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- - Good computer skills enabling you to facilitate and produce training on different systems.
- - Great customer service skills.
- - Experience of working in a customer-facing selling/retail environment.
- - Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
- - Previous experience working as part of a team.
- - Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- - Stakeholder management to build relationships with colleagues and subject matter experts.
- About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail.
We continue to innovate, adapt and diversify.
Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards.
We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong.
Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.
Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working.
This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Please discuss this further with the hiring manager during your interview.
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Service and Selling Coach employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Selling Coach
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at John Lewis Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like John Lewis Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service and Selling Coach
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to John Lewis Partnership:Your cover letter is your chance to shine! Tell us why you want to work at John Lewis Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at John Lewis Partnership!
How to prepare for a job interview at John Lewis Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
