Senior Communications Business Partner in London

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

We're searching for a creative, strategic, and talented Senior Communications Business Partner to join the John Lewis Partnership team. Culture is very important to us: we’re an enthusiastic and ambitious team passionate about communicating fairly, imaginatively, and transparently with Partners, who co-own our business.

You’d initially lead on partnering our emerging lines of business (John Lewis Money and Build to Rent) and our corporate functions including Technology, Finance, Strategy, Sustainability, Safety, and Security. Your role involves developing relationships with senior leaders and anticipating their communication needs. Working closely with your colleagues in corporate PR, you’d lead enterprise-wide campaigns such as financial results, sharing progress against our Partnership Plan, and the rollout and safe use of AI tools.

If you’re a great communicator, enjoy planning, thrive on challenges, and want to be part of a team that genuinely enjoys what they do, we’d love to hear from you.

• Salary range: £55,300.00 - £83,000.00
• Contract type: 12-month contract
• Working pattern/flexible working: The Partnership has adopted a hybrid approach, allowing a mix of office and home working based on personal needs, with around 2 days a week in the office and ad-hoc attendance for key meetings.

Key Responsibilities

You will have proven experience in these areas:

• Communications and engagement strategy: Delivering and developing our communication and engagement strategies.
• Collaboration: Supporting team members and ensuring message alignment across teams and channels.
• Culture: Creating conditions for all leaders and Partners to thrive and contribute.
• Leadership, coaching, and mentoring: Leading a matrix team, sharing skills, and coaching leaders to enhance communication skills.
• Team development: Supporting continuous improvement, building team capabilities, and developing communication tools and channels.
• Tone of voice and style: Ensuring all communications reflect the Partnership’s tone and style to engage Partners effectively.
• Listening and influencing: Connecting with stakeholders to inform and influence outcomes.
• Planning: Contributing to and reviewing our communication planning tools to ensure timely messaging.

Essential Skills and Experience

• Understanding of engagement theory with successful practical experience in employee engagement.
• Experience in developing engagement strategies across multiple business areas.
• Experience in change communications (e.g., TUPE, mergers, restructures).
• Knowledge of modern communication channels.
• Proven stakeholder management and influencing senior employees.
• Knowledge of measurement techniques.
• Leadership communication skills and coaching experience.
• Outstanding copywriting, design, and creative skills.

The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world. As Partners, we share ownership and responsibility, working together through all times with kindness and respect. We embrace differences, foster an environment to thrive, and grow individually and collectively.

As Partners, we make a difference and own it.

Important Points to Note

Some roles may require pre-employment vetting, including DBS checks and financial probity checks, which will be communicated during recruitment. We recommend applying early as vacancies may close quickly if filled. We support flexible working arrangements—discuss options with your hiring manager during the interview process.

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