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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced retail environment.
- Company: Join the largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements, including job sharing and shorter contracts.
- Other info: Apply early as vacancies may close quickly due to high demand.
- Why this job: Be part of a supportive culture that values kindness, respect, and personal growth.
- Qualifications: Experience in leading teams and a passion for retail are essential.
The predicted salary is between 28800 - 42000 £ per year.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Team Manager in one of our Waitrose shops, you\’ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.
Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
- Oversee the entire day-to-day operation of the shop in a fast-paced environment.
- Utilise your commercial skills to maximise sales and profit while minimising wastage.
- Ensure high levels of product availability, merchandising, and a legal, secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team effectively, including leading, inspiring, organizing holidays, and managing absences.
- Create a supportive culture of care, belonging, pace, and productivity.
- Lead and engage partners in delivering and embedding change within your shop.
Essential skills/experience you\’ll need
- Experience leading a team in a fast-paced, customer-focused environment.
- People management skills.
- Passion for and understanding of retail.
- Resilience to support your team through change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience supporting disciplinary and grievance processes.
- Regulatory compliance management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Full Time, 37.5 Hours, including early starts, late finishes, evenings, and weekends.
The partnership
We’re the largest employee-owned business in the UK and the home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world.
We’re focused on being brilliant at retail, continuously innovating, adapting, and diversifying. We remain Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serve food-lovers in Waitrose.
As Partners, we share ownership and its rewards. We contribute to our success, work together through challenges, and treat everyone with kindness and respect.
We own making the Partnership a place where everyone belongs, embracing differences and creating an environment to thrive and grow both individually and collectively.
As Partners, we make all the difference, and we all own it.
Important points to note:
- Some roles require pre-employment vetting, including DBS checks if applicable. You will be informed and provided with details during recruitment.
- Apply early as vacancies may close quickly due to high applicant volumes.
- We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.
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Retail Team Manager employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Manager
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding what makes Waitrose unique will help you align your leadership style with their customer service ethos, which is crucial for a Retail Team Manager.
✨Tip Number 2
Showcase your experience in managing teams in fast-paced environments during your interactions. Be ready to share specific examples of how you've motivated teams and improved customer satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your commercial skills and how you've maximised sales and minimised wastage in past positions. This will demonstrate your ability to contribute to the shop's profitability.
✨Tip Number 4
Engage with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This knowledge can help you tailor your approach and show that you're a good fit for the team.
We think you need these skills to ace Retail Team Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Retail Team Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management. Emphasise your leadership skills, customer service achievements, and any specific examples of how you've maximised sales or improved team performance.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and your understanding of the Waitrose brand. Use specific examples to demonstrate your people management skills and resilience in fast-paced environments, as these are crucial for the role.
Prepare for Potential Questions: Anticipate questions related to team management, customer satisfaction, and handling change. Prepare examples from your past experiences that showcase your ability to lead and inspire a team while maintaining high standards of service.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Leadership Skills
As a Retail Team Manager, your ability to lead and inspire your team is crucial. Prepare examples of how you've successfully managed a team in a fast-paced environment, highlighting your leadership style and the positive outcomes it generated.
✨Demonstrate Customer Focus
Waitrose prides itself on outstanding customer service. Be ready to discuss specific instances where you improved customer satisfaction or loyalty, showcasing your understanding of what makes a great shopping experience.
✨Understand the Brand Values
Familiarise yourself with the core values of Waitrose and John Lewis Partnership. During the interview, express how your personal values align with theirs and how you can contribute to their mission of building a happier world.
✨Prepare for Change Management Questions
Given the dynamic nature of retail, be prepared to discuss how you've supported your team through change. Share strategies you've used to manage resistance and foster a culture of adaptability and resilience.