Overview
Resident Services Assistant role at John Lewis Partnership. You will be the welcoming face and go-to problem-solver at the heart of our Build to Rent community, delivering an exceptional first impression and seamless service to residents, guests, contractors and couriers.
You will be the dedicated point of contact from initial enquiry through to move-in and beyond, helping residents discover their perfect home, answering enquiries, and showcasing our spaces during viewings. If you thrive on making connections, solving challenges and delivering exceptional service at every touchpoint, this could be your perfect opportunity to contribute to our community.
Key Responsibilities
- Be the main point of contact for residents and guests, delivering excellent customer experience and handling day-to-day matters promptly and professionally
- Carry out concierge duties such as parcel and key management
- Respond to enquiries from potential residents and arrange/conduct viewings; agree offers on available properties
- Support the running of regular resident engagement events
- Review, report and schedule maintenance; provide residents with regular updates on progress
- Conduct regular inspections of vacant apartments, including completing check-in and check-out reports
- Support the General Manager with deposit return negotiations
- Ensure apartments are brought up to a good standard between tenancies
- Carry out regular inspections of communal areas and report defects; assist with litter picking and cleaning as needed
Essential Skills/Experience You’ll Need
- Experience in a Residential/Build to Rent/PBSA related role
- Experience in a customer-facing environment
- Excellent verbal and written communication skills
About The Partnership
We’re the largest employee owned business in the UK and home of John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world. It’s an exciting time to join us as we continue to innovate and grow.
We focus on retail excellence, innovation, value, and service. As Partners, we share ownership and rewards, and we are committed to treating everyone with kindness and respect.
We strive to create an environment where Partners can be themselves and thrive, growing individually and collectively.
Important points to note
Some roles are subject to pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information about vetting during recruitment. DBS checks will be carried out by a third-party registered body and financial probity checks may be required for some roles. Vacancies can close early if a high number of applications are received. Flexible working arrangements may be available; discuss during the interview with the hiring manager.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Retail
