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For Companies At a Glance
- Tasks: Be the face of John Lewis, delivering exceptional customer service and installing products.
- Company: Join the largest employee-owned business in the UK with a focus on innovation.
- Benefits: Enjoy flexible working hours, career development, and a supportive work environment.
- Why this job: Make a real impact while growing your skills in a dynamic team.
- Qualifications: Must be 18+, physically fit, and have a passion for customer service.
- Other info: Complete a 13-week training programme to gain your Installer Porter qualification.
Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Customer Delivery Porter you\’ll be the face of the John Lewis & Partners brand. You\’ll maintain a safe working environment by adhering to safety regulations in our customers’ homes. This non-driver role is a great opportunity for those looking to develop their career in one of our Customer Delivery Hubs. You will need to complete a 13-week Porter training programme and, once completed, you\’ll be able to successfully install products including wet connections, TV and Advanced Audio Installations. At the end of the 13-weeks you will be assessed on the above elements to obtain your Installer Porter qualification.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Helping load up your lorry with the days deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer\’s home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Essential skills/experience
- Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
Desirable skills/experience
- Previous experience in a customer facing role.
- Previous experience of the installation of white goods, building of furniture or associated skills.
Full time work (41 hours per week) working 4 shifts per week Monday to Saturday: Monday to Thursday 10:30-21:30, Friday 09:30-20:30 and Saturday 07:00-18:00.
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Porter CDH employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter CDH
✨Tip Number 1
Get to know the John Lewis brand inside out! Familiarise yourself with their values and customer service ethos. This will help you shine during interviews and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle tricky situations or unexpected challenges while delivering products. Being able to demonstrate your problem-solving abilities can really set you apart from other candidates.
✨Tip Number 3
Don’t forget to showcase any relevant experience! If you've worked in customer-facing roles or have installation skills, make sure to highlight these in your conversations. We want to see how your background aligns with the Porter role.
✨Tip Number 4
Apply through our website for the best chance of landing the job! It’s the official route and shows you’re serious about joining the John Lewis Partnership. Plus, it keeps everything organised for us and you!
We think you need these skills to ace Porter CDH
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Customer Delivery Porter. Highlight any relevant experience, especially in customer service or installation. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. This helps us understand your qualifications quickly and easily.
Apply Through Our Website: Don’t forget to apply through our official careers website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and the company there.
How to prepare for a job interview at John Lewis Partnership
✨Know the Brand
Before your interview, take some time to research John Lewis & Partners. Understand their values, mission, and what makes them unique in the retail space. This will help you demonstrate your enthusiasm for the role and show that you're aligned with their customer-first approach.
✨Showcase Your Customer Service Skills
As a Porter, you'll be the face of the brand, so it's crucial to highlight any previous customer-facing experience. Prepare examples of how you've provided excellent service in the past, especially in challenging situations. This will show that you can handle unexpected scenarios with grace and professionalism.
✨Demonstrate Physical Readiness
This role involves physical tasks like delivering large items, so be ready to discuss your ability to meet these demands. You might want to mention any relevant experience or activities that showcase your physical fitness and stamina, ensuring the interviewers know you can handle the job's requirements.
✨Ask About Training and Development
Since there's a 13-week training programme, express your eagerness to learn and grow within the company. Ask questions about the training process and opportunities for advancement. This shows that you're committed to developing your skills and contributing to the team long-term.
