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- Tasks: Provide top-notch technical support for electrical products and resolve customer queries.
- Company: Join the UK's largest employee-owned business, John Lewis and Waitrose.
- Benefits: Enjoy flexible working, a supportive environment, and a sense of ownership.
- Why this job: Make a real difference by helping customers with their tech issues.
- Qualifications: Strong communication skills and technical support experience required.
- Other info: Be part of a diverse team that values kindness and respect.
The predicted salary is between 30000 - 42000 £ per year.
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for. You’ll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.
Key Responsibilities
- Offering exceptional customer service to our customers by showing empathy with their product related issue.
- Keeping the customer up to date with product repairs.
- Adhering to the business systems and processes to minimise loss and protect profitability.
- Troubleshooting technical issues as a first point of resolution where possible.
- Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential skills/experience you’ll need
- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders.
- High level of product knowledge and expertise.
- Technical support experience.
Desirable skills/experience you may have
- Experience in a customer facing retail environment.
- Ability to troubleshoot product related issues.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Technical Support Partner in Oxford employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Partner in Oxford
✨Tip Number 1
Get to know the company inside out! Research John Lewis and its values, especially how they focus on customer service and teamwork. This will help you connect your skills to what they’re looking for during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Think of common technical issues related to electrical products and how you would resolve them. Being able to demonstrate your problem-solving abilities can really impress the interviewers.
✨Tip Number 3
Show off your communication skills! During interviews, be sure to highlight your experience in engaging with customers and suppliers. Use examples that showcase your ability to empathise and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at John Lewis and being part of something special.
We think you need these skills to ace Technical Support Partner in Oxford
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical support experience in your application. We want to see how you've tackled product-related issues before, so share specific examples that showcase your troubleshooting skills.
Emphasise Customer Service: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your exceptional customer service skills. Tell us about times when you showed empathy and resolved customer queries effectively.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Apply Early!: We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out on this exciting opportunity.
How to prepare for a job interview at John Lewis Partnership
✨Know Your Products Inside Out
As a Technical Support Partner, you'll need to have a solid understanding of the electrical products sold at John Lewis. Brush up on the key features, common issues, and troubleshooting steps for these products. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to providing exceptional customer service.
✨Practice Empathy in Customer Interactions
Since you'll be dealing with customers who may be frustrated with their product issues, it's crucial to show empathy during your interview. Prepare examples of how you've handled similar situations in the past, focusing on how you listened to customers and resolved their concerns. This will highlight your ability to connect with customers and provide the distinctive service John Lewis is known for.
✨Communicate Clearly and Effectively
Good communication skills are essential for this role, especially when liaising with third-party suppliers and internal stakeholders. During your interview, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully communicated technical information to non-technical individuals.
✨Show Your Team Spirit
The role involves supporting the wider shop team, so it's important to convey your ability to work collaboratively. Think of examples where you've contributed to a team effort or helped colleagues in a retail environment. This will demonstrate that you're not just focused on individual success but also on making the Partnership thrive together.