Orchestration Manager

About the role

Salary £55,500- £72,000

Contract type Permanent

Working pattern: We offer a flexible, hybrid working model designed to give you the best of both worlds. Currently, this role is based in our London head office three days a week (Monday and Thursday core days), with the remaining two days worked from home.

The Orchestration Team sits within the Digital Team who are responsible for online customer experience across the website and the app, working closely with Product and Trade teams to drive Digital growth and improve customer experience.

Key Responsibilities

• Demand Prioritisation: Own the new demand prioritisation process (for changes to web, app and online services) through collaboration with internal and external stakeholders, triaging incoming Digital requests to ensure alignment and efficiency across business areas
• Planning Cycle Facilitation: Facilitate and drive quarterly and annual planning cycles across Digital and the wider business, maintaining an up-to-date roadmap and communicating plan updates clearly
• Optimising Ways of Working: Proactively seek out opportunities to optimise ways of working within Digital, thinking innovatively about solutions and drawing on your network to execute change across Product and Delivery teams
• Stakeholder Engagement & Alignment: Establish and own strong relationships as the key Digital point of contact, ensuring cross-functional alignment, shared visibility of plans, and effective triage
• Strategic Leadership & Recommendations: Develop and articulate recommendations for leadership on viable plan changes to proactively drive decision‑making and unlock maximum value for customers and the Partnership.

Essential skills/experience you’ll need

• Planning & Facilitation Leadership: Proven facilitation, planning, and organisational skills, with a track record of providing clarity, leading through ambiguity, and driving annual/quarterly planning cycles
• Digital & Channel Transformation: Experience driving customer-facing change across digital and physical channels to unlock commercial value
• Communication: Strong communication skills, tailored to a range of audiences, effectively listening and then conveying
• Stakeholder Management & Influence: Experience managing diverse stakeholder groups, with strong communication skills tailored to convey clear messages across all levels
• Collaboration & Decision Making: Advanced ability to gather viewpoints, evaluate options to form informed outcomes, and work seamlessly across functions to coordinate cross‑functional ways of working.

Desirable skills/experience you may have

• Data & Tooling Proficiency: Proficiency in Jira, Tableau, and other data visualisation tools.

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Various full-time hours required

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.