At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the Waitrose family, known for its passionate Partners and quality service.
- Benefits: Enjoy competitive pay, night shift premium, and flexible working options.
- Other info: Great opportunities for career growth and a supportive work culture.
- Why this job: Make a real impact by shaping customer experiences and leading a dynamic team.
- Qualifications: Experience in team leadership and a passion for retail are essential.
The predicted salary is between 30000 - 40000 € per year.
About the role: As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. Due to the nature of this role, applicants must be 18 years or over to apply. In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £4.50 per hour.
Key Responsibilities:
- Oversee the entire day-to-day operation of the shop.
- Use your commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, from leading and inspiring to organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you'll need:
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have:
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager Nights in Northumberland employer: John Lewis Partnership
At Waitrose, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service excellence. As a Team Manager Nights, you'll benefit from competitive pay, including a Night Shift Premium, and enjoy opportunities for personal growth and development within a supportive environment that encourages flexible working arrangements. Join us in creating a positive impact on our customers' experiences while being part of a brand that truly cares about its Partners.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager Nights in Northumberland
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a challenging situation. This will help you demonstrate your people management skills and resilience, which are key for the Team Manager role.
✨Tip Number 3
Be ready to discuss change! Since the role involves leading and embedding change, prepare to talk about how you've managed transitions in the past. Show them you can inspire your team to adapt and thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying early can give you an edge, especially since roles can close quickly if we get a lot of interest.
We think you need these skills to ace Team Manager Nights in Northumberland
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive environment, just like you would at Waitrose.
Be Customer-Focused:Remember, this role is all about delivering outstanding customer service. Share examples of how you've improved customer satisfaction in previous roles, as this will resonate with us and the Waitrose brand.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Before the interview, make sure you understand Waitrose's values and what sets them apart in the retail world. Familiarise yourself with their customer service approach and think about how your leadership style aligns with their mission to create a positive shopping experience.
✨Showcase Your People Skills
As a Team Manager, you'll be leading a diverse group of people. Prepare examples of how you've successfully managed teams in fast-paced environments. Highlight your ability to inspire and motivate others, as well as how you've handled challenges like absences or team conflicts.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've maximised sales and minimised wastage in previous roles. Think of specific strategies you've implemented that led to improved customer satisfaction and profitability. This will show that you understand the business side of retail.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team culture, expectations for the role, and how success is measured at Waitrose. This not only shows your interest but also helps you gauge if the company is the right fit for you.
