Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the renowned Waitrose brand known for its passionate partners and quality service.
- Benefits: Enjoy a competitive salary, night shift premium, and flexible working options.
- Other info: Great opportunities for career growth and a focus on work-life balance.
- Why this job: Make a real impact by creating a supportive culture and maximising sales.
- Qualifications: Experience in leading teams in fast-paced retail environments is essential.
The predicted salary is between 30000 - 40000 £ per year.
About the role: As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. Due to the nature of this role, applicants must be 18 years or over to apply. In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £4.50 per hour. This will also apply to existing partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities:
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you'll need:
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have:
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager (Nights) in Northampton employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager (Nights) in Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Waitrose and its values. This will help you connect with the team and show that you're genuinely interested in being a part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a challenging situation. This will help you demonstrate your people management skills and resilience during the interview.
✨Tip Number 3
Prepare questions for your interviewer! Show your enthusiasm by asking about team dynamics, challenges they face, or how they measure success. This not only shows your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up!
We think you need these skills to ace Team Manager (Nights) in Northampton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive environment, especially in fast-paced settings like retail.
Be Customer-Focused: Remember, this role is all about delivering outstanding customer service. Share examples of how you've improved customer satisfaction in previous roles. We love hearing about your passion for serving food lovers!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We appreciate when candidates take the time to connect their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Team Management Skills
Make sure you can talk confidently about your experience in leading a team, especially in fast-paced environments. Prepare examples of how you've motivated your team and improved customer satisfaction, as these are key aspects of the role.
✨Showcase Your Commercial Acumen
Be ready to discuss how you've maximised sales and minimised wastage in previous roles. Think of specific strategies you've implemented that led to increased profits or improved store operations, as this will demonstrate your understanding of the retail business.
✨Demonstrate Your People Skills
Prepare to share instances where you've effectively managed people-related tasks, like organising holidays or handling absences. Highlight your ability to create a supportive culture and how you've engaged your team in delivering change.
✨Ask Thoughtful Questions
Come prepared with questions that show your interest in the role and the company. Inquire about their approach to team management and how they support work-life balance, which will reflect your commitment to being a positive partner in their organisation.