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- Tasks: Assist customers, replenish stock, and fulfil online orders during night shifts.
- Company: Join Waitrose, the UK's largest employee-owned business, dedicated to quality and service.
- Benefits: Enjoy flexible working hours, shift premiums, and a supportive team environment.
- Why this job: Be part of a passionate team that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, with good communication skills; customer service experience is a plus.
- Other info: Apply early as roles may close quickly; pre-employment vetting may be required.
ABOUT THE ROLE
As a Supermarket Assistant, you\’ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can\’t compete with – passionate Partners serving food lovers
Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.
In addition to your contractual pay, any time worked between 22:00 – 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the operation running efficiently and productively. Responsibilities include:
– Stock replenishment – ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
– Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
– Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
– Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
– Maintain a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you\’ll need
– Communication skills to enable you to work effectively as part of a team and with our customers.
Desirable skills/experience you may have
– Experience of working in a customer facing role is welcomed.
– Up to date knowledge and strong interest in food and drink trends.
– Flexible approach to ensure the support of the whole branch.
To learn more about this role, please copy and paste this link into a new browser window:
Closing Date:
November 14, 2025
Pay:
£12.40 Hourly
Contract Type:
Temporary
Hours of Work:
5 part time hours per week – earliest start time 00:00 midnight – latest finish time 05:30.
Job Level:
Partnership Level 10
Where You\’ll Be Working:
Gillingham (Waitrose & Partners), Le Neubourg Way, Gillingham, Dorset, SP8 4UA
ABOUT THE PARTNERSHIP
We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us.
We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Night Replenishment, Supermarket Assistant employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Replenishment, Supermarket Assistant
✨Tip Number 1
Familiarise yourself with the Waitrose brand and its values. Understanding their commitment to customer service and quality will help you align your responses during any interviews or conversations with hiring managers.
✨Tip Number 2
Highlight any previous experience in customer-facing roles, even if it's not directly related to supermarkets. Emphasising your communication skills and ability to work as part of a team can set you apart from other candidates.
✨Tip Number 3
Show your passion for food and drink trends. Being knowledgeable about current trends can demonstrate your enthusiasm for the role and your ability to engage with customers effectively.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours. Since this role involves night shifts, showing that you're open to various schedules can make you a more attractive candidate.
We think you need these skills to ace Night Replenishment, Supermarket Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Night Replenishment, Supermarket Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have previous experience in customer-facing roles or knowledge of food and drink trends, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your communication skills and ability to work as part of a team.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for food and customer service. Explain why you want to work for Waitrose and how you can contribute to their mission of providing excellent service and building customer loyalty.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at John Lewis Partnership
✨Show Your Passion for Food
Since the role involves working with food, it's essential to express your enthusiasm for food and drink trends during the interview. Share any relevant experiences or interests that highlight your passion, as this aligns with the company's focus on serving food lovers.
✨Demonstrate Teamwork Skills
As a Supermarket Assistant, you'll be part of a team. Be prepared to discuss examples of how you've successfully worked in a team environment. Highlight your communication skills and flexibility, which are crucial for supporting your colleagues and ensuring smooth operations.
✨Emphasise Customer Service Experience
If you have previous experience in customer-facing roles, make sure to mention it. Discuss how you’ve gone the extra mile for customers in the past, as this reflects the company's commitment to providing exceptional service and building customer loyalty.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the company culture, team dynamics, and opportunities for growth within the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.