At a Glance
- Tasks: Provide top-notch support for customers with electrical products and troubleshoot issues.
- Company: Join the renowned John Lewis team known for exceptional customer service.
- Benefits: Earn a Night Premium, enjoy generous holidays, and get discounts at John Lewis and Waitrose.
- Other info: Join a diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be the hero for customers and make a real difference in their shopping experience.
- Qualifications: Strong communication skills and a knack for troubleshooting product issues.
The predicted salary is between 24000 - 28000 £ per year.
As a Technical Support Partner, you will be the first point of contact for customers purchasing electrical products in John Lewis. You will diagnose and troubleshoot product-related issues, liaise with repairers and suppliers to resolve problems quickly, and deliver the exceptional customer service the brand is known for. Hours between 22:00 and 06:00 attract a Night Premium of £4.25 per hour. This applies to all partners enrolled on the Enhanced Hours Premium arrangement.
Key Responsibilities
- Offer exceptional customer service and demonstrate empathy with customers’ product issues.
- Keep customers up to date with the status of product repairs.
- Adhere to business systems and processes to minimise loss and protect profitability.
- Triculate technical issues as the first point of resolution where possible.
- Support the wider shop team with general shop-keeping tasks and customer service.
Qualifications & Experience
- Good communication skills for engaging with 3rd-party suppliers and internal stakeholders.
- High level of product knowledge and technical support experience.
- Experience in a customer-facing retail environment is desirable.
- Ability to troubleshoot product-related issues.
Benefits
- Night Premium of £4.25 per hour for work between 22:00 and 06:00.
- Generous holiday provision that increases over time.
- Comprehensive pension scheme and life assurance.
- Partner discount: 25% off at John Lewis and 20% off at Waitrose (after 90-day Earning Membership).
- Leisure learning support: up to £200 towards selected tutored courses.
- Access to clubs and societies covering a wide range of interests.
- Supportive networks for diversity and inclusion, including BAME, Faith & Belief, Gender Equality, Linkages, Pride, Working Parents, Carers, Ability and Unity.
Location: Cambridge – John Lewis, Grand Arcade, Cambridgeshire, CB2 3DS (commute information available).
Technical Support Partner in Newtown employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. As a Technical Support Partner in our Cambridge location, you will benefit from a generous holiday provision, a comprehensive pension scheme, and exclusive partner discounts, all while enjoying the opportunity for personal growth through leisure learning support. Join us to be part of a team that is dedicated to delivering outstanding customer service and fostering a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Partner in Newtown
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing product issues, brush up on your technical knowledge and think of examples where you've successfully resolved problems in the past.
✨Tip Number 3
Show off your customer service experience! Be ready to share stories that highlight your empathy and communication skills. Remember, it's all about making the customer feel valued and understood.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly. This way, you’ll be in the best position to land that Technical Support Partner role!
We think you need these skills to ace Technical Support Partner in Newtown
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled tricky situations and provided exceptional support in the past. Remember, empathy is key!
Be Technical, Be Clear:Since this role involves troubleshooting, don’t shy away from showcasing your technical knowledge. Use clear language to explain your experience with product-related issues and how you resolved them.
Tailor Your Application:Take a moment to tailor your application to the job description. We love seeing candidates who understand what we’re looking for and can connect their skills directly to the role of Technical Support Partner.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Products
Familiarise yourself with the electrical products sold at John Lewis. Understand common issues customers face and how to troubleshoot them. This will show your technical knowledge and help you stand out as a candidate who can provide exceptional customer service.
✨Practice Empathy
During the interview, demonstrate your ability to empathise with customers. Share examples of how you've handled difficult situations in the past, focusing on how you resolved issues while keeping the customer's feelings in mind. This is crucial for a role that prioritises customer satisfaction.
✨Communicate Clearly
Good communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to liaise with both customers and suppliers. Clear communication will help you convey information effectively and build trust with customers.
✨Show Team Spirit
Highlight your experience working in a team environment. Discuss how you've supported colleagues in previous roles, especially in a retail setting. This will demonstrate your willingness to contribute to the wider shop team and ensure a smooth operation.
