At a Glance
- Tasks: Provide top-notch tech support for customers and troubleshoot product issues.
- Company: Join the renowned John Lewis team known for exceptional customer service.
- Benefits: Earn a Night Premium of £4.25, enjoy generous holidays, and partner discounts.
- Other info: Be part of a diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference by helping customers with their electrical products at night.
- Qualifications: Strong communication skills and experience in retail or technical support preferred.
The predicted salary is between 24000 - 30000 £ per year.
As a Technical Support Partner, you will be the first point of contact for customers purchasing electrical products in John Lewis. You will diagnose and troubleshoot product-related issues, liaise with repairers and suppliers to resolve problems quickly, and deliver the exceptional customer service the brand is known for. Hours between 22:00 and 06:00 attract a Night Premium of £4.25 per hour. This applies to all partners enrolled on the Enhanced Hours Premium arrangement.
Key Responsibilities
- Offer exceptional customer service and demonstrate empathy with customers’ product issues.
- Keep customers up to date with the status of product repairs.
- Adhere to business systems and processes to minimise loss and protect profitability.
- Triculate technical issues as the first point of resolution where possible.
- Support the wider shop team with general shop-keeping tasks and customer service.
Qualifications & Experience
- Good communication skills for engaging with 3rd-party suppliers and internal stakeholders.
- High level of product knowledge and technical support experience.
- Experience in a customer-facing retail environment is desirable.
- Ability to troubleshoot product-related issues.
Benefits
- Night Premium of £4.25 per hour for work between 22:00 and 06:00.
- Generous holiday provision that increases over time.
- Comprehensive pension scheme and life assurance.
- Partner discount: 25% off at John Lewis and 20% off at Waitrose (after 90-day Earning Membership).
- Leisure learning support: up to £200 towards selected tutored courses.
- Access to clubs and societies covering a wide range of interests.
- Supportive networks for diversity and inclusion, including BAME, Faith & Belief, Gender Equality, Linkages, Pride, Working Parents, Carers, Ability and Unity.
Location Cambridge – John Lewis, Grand Arcade, Cambridgeshire, CB2 3DS (commute information available).
Retail Tech Support Partner — Night Shift in Newtown employer: John Lewis Partnership
John Lewis is an exceptional employer that prioritises employee well-being and growth, offering a Night Premium for those working the night shift, alongside generous holiday provisions and a comprehensive pension scheme. The supportive work culture fosters diversity and inclusion, providing access to various clubs and societies, while also encouraging personal development through leisure learning support. Located in the vibrant Grand Arcade of Cambridge, employees enjoy a dynamic retail environment with significant partner discounts, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Tech Support Partner — Night Shift in Newtown
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing product issues, brush up on common tech problems and solutions. This will help you feel more confident when discussing your experience with potential employers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at John Lewis.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Retail Tech Support Partner — Night Shift in Newtown
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled tricky situations and provided exceptional support in the past. Remember, empathy is key!
Be Technical, Be Confident:Since this role involves troubleshooting, don’t shy away from showcasing your technical knowledge. Share specific examples of how you've diagnosed and resolved product issues before. We love a confident problem-solver!
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing to show that you understand what we’re looking for. It helps us see you as a great fit right away!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Products
Familiarise yourself with the electrical products sold at John Lewis. Understanding common issues and features will help you demonstrate your technical knowledge during the interview, showing that you're ready to troubleshoot effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you resolved a customer's issue or went above and beyond to help them. This will highlight your empathy and commitment to customer satisfaction.
✨Practice Communication Scenarios
Since you'll be liaising with suppliers and internal teams, practice articulating technical issues clearly and concisely. Role-playing these scenarios can help you feel more confident in your communication skills during the interview.
✨Be Ready for Night Shift Questions
Expect questions about your availability and how you handle working night shifts. Be honest about your readiness for this schedule and share any previous experience you have with night work to reassure them of your suitability.
