At a Glance
- Tasks: Deliver outstanding customer service and support sales throughout the customer journey.
- Company: Join the renowned John Lewis team in a vibrant retail environment.
- Benefits: Enjoy a 25% discount, generous holidays, and night premium pay.
- Other info: Flexible hours available with opportunities for personal development.
- Why this job: Be part of a supportive team and enhance your customer service skills.
- Qualifications: Basic IT skills and strong communication; training provided for all levels.
The predicted salary is between 20000 - 25000 € per year.
As a Customer Assistant in one of our John Lewis shops, you will deliver outstanding customer service, maintain shop standards, and support sales throughout the customer journey.
Key Responsibilities
- Deliver engaging customer service at every stage of the journey
- Use product knowledge and sales training to drive sales and increase profits
- Proactively acknowledge customers, understand their needs, and resolve queries
- Support the wider team flexibly, including till support, stock replenishment, price ticketing and general shop‑keeping tasks
- Identify areas of improvement and implement solutions
- Support accurate stock counts to protect profits
Qualifications and Skills
- Basic IT literacy
- Strong communication skills
- Experience in a customer‑facing role is welcomed but not essential; we will provide full training
- Experience with merchandising and product displays is desirable
Benefits
- Night premium: £3.75 per hour for hours worked between 22:00 and 06:00
- Partner discount: 25% off at John Lewis and 20% at Waitrose after the 90‑day Earning Membership period
- Generous holiday provision: vacation days increase over time based on role and hours
- Pension scheme and life assurance coverage
- Opportunity to claim up to £200 towards certain tutored courses for leisure learning
Location: Cambridge (John Lewis), Grand Arcade, Cambridgeshire, CB2 3DS.
Role type: Part‑time or Full‑time (hours to be discussed with the hiring manager).
Customer Assistant in Newtown employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and teamwork. Our Cambridge location provides employees with generous benefits, including a substantial partner discount, flexible working hours, and opportunities for personal growth through funded courses. Join us to be part of a supportive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Newtown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis. Understand their values and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped customers or resolved issues. Be ready to share these experiences during your interview to demonstrate your ability to deliver outstanding service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed, and you’ll be one step closer to joining the fantastic team at John Lewis.
We think you need these skills to ace Customer Assistant in Newtown
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Assistant role. Highlight any relevant experience or skills that match the job description, like your communication skills or any customer service experience, even if it’s informal.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make sure your key points are easy to find and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Think about how you would engage with customers, understand their needs, and resolve any queries they might have. Be ready to share examples from your past experiences, even if they're not directly related to retail.
✨Show Off Your Product Knowledge
Familiarise yourself with the products sold at John Lewis. Even if you don’t have direct experience, showing enthusiasm for learning about the products can set you apart. Prepare to discuss how you would use product knowledge to drive sales and enhance the customer experience.
✨Demonstrate Team Spirit
The role requires flexibility and teamwork, so be prepared to talk about how you’ve supported colleagues in previous roles. Share specific instances where you’ve helped out with tasks like stock replenishment or till support, highlighting your willingness to pitch in wherever needed.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training process, how success is measured in the role, or what a typical day looks like for a Customer Assistant at John Lewis.
