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- Tasks: Deliver quality Waitrose produce and support shop tasks with a friendly team.
- Company: Join the largest employee-owned business in the UK, focused on innovation and service.
- Benefits: Earn £12.40 per hour plus a Night Premium of £3.50 for late shifts.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Be a vital part of a team that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, have a valid driving licence, and great customer service skills.
The predicted salary is between 10 - 15 £ per hour.
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. When you're not out on the road, you’ll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities- Checking your delivery routes for the day.
- Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered direct to customers.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider shop team when required with general shopkeeping tasks.
- Full valid B-Category UK manual driving licence with no more than 6-points.
- Great customer service skills.
- Able to cope with the physical requirements of the role (e.g. lifting of crates, walking up staircases, moving cages).
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed, however, we’ll give you all of the training you need to perform at your best, every day.
Closing Date: February 16, 2026
Pay: £12.40 Hourly
Contract Type: Temporary
Hours of Work: Part time hours: Monday 05.00-09.00, Thursday 17.00-00.00, Saturday 05.00-09.00
Job Level: Partnership Level 10
Where You’ll Be Working: Ponteland (Waitrose & Partners), 27 Main Street, Ponteland, Northumberland, NE20 9NH
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Supermarket Assistant, Customer Delivery Driver in Newcastle upon Tyne employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant, Customer Delivery Driver in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and its values. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Be prepared for practical assessments! You might be asked to demonstrate your driving skills or how you handle deliveries. Make sure you’re comfortable behind the wheel and know the safety checks inside out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Waitrose family. Don’t wait too long, though – roles can close quickly!
We think you need these skills to ace Supermarket Assistant, Customer Delivery Driver in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring that friendly, welcoming vibe to our customers' doors!
Be Clear About Your Driving Experience: Since this role requires a valid B-Category UK manual driving licence, don’t forget to mention your driving experience. If you've driven chilled vehicles before, let us know – it could give you an edge!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. We love seeing candidates who understand what we’re about and can connect their skills to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join the Waitrose family!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Route
Before the interview, familiarise yourself with the delivery routes in your area. Being able to discuss how you would efficiently plan your deliveries shows that you're proactive and understand the role's requirements.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it's resolving a complaint or going the extra mile for a customer, demonstrating your commitment to service will resonate well with the interviewers.
✨Understand the Brand
Research Waitrose and its values. Be ready to explain why you want to work for them specifically and how you can embody their brand ethos as a delivery driver. This shows genuine interest and alignment with their mission.
✨Be Ready for Physical Requirements
Since the role involves physical tasks like lifting and moving crates, be prepared to discuss your ability to handle these demands. Mention any relevant experience or fitness routines that demonstrate your capability to meet the job's physical requirements.