John Lewis Partnership is seeking a Senior Loyalty Operations Manager to drive end-to-end operational delivery of the loyalty programme and improve future efficiency. The role is based in London with hybrid working, requiring in-office presence three days a week and strong collaboration with stores, contact centres and back-end teams.
You will oversee operational delivery of current benefits, ensure scheme compliance, and coordinate with Retail, Legal, DP, Finance and product teams to enable
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Loyalty Operations Leader – Transformation & Engagement employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
