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- Tasks: As a Loss Prevention Partner, you'll investigate theft trends and protect profits while supporting your team.
- Company: Join the UK's largest employee-owned business, home to John Lewis and Waitrose, focused on innovation and kindness.
- Benefits: Enjoy flexible working hours, competitive salary up to £30,000, and comprehensive training.
- Why this job: Be part of a supportive culture that values your voice and promotes personal growth.
- Qualifications: Excellent communication skills and attention to detail are essential; previous experience is a plus but not required.
- Other info: This role requires you to be 18 or older and involves pre-employment screening.
The predicted salary is between 24000 - 36000 £ per year.
About the role
As a Loss Prevention Partner (LPP) in our Profit Protection team, you\’ll add value to the efficiency and profitability of the shop where you\’re based and be an integral part of the team. You\’ll investigate trends and report on key themes regarding shrinkage to protect our profits. You\’ll also patrol the shop floor to deter potential theft, monitor CCTV for signs of suspicious behaviour, and support your fellow Partners and customers.
At a glance:
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This position is a permanent contract and will work on a rota basis covering a variety of shifts, including evenings and every other weekend.
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Salary up to £30,000 per annum (depending on experience).
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You must be 18 years or older to work in this role.
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This role is subject to pre-employment screening: 5-year reference check, Basic Disclosure, and 5-year financial probity.
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Internally, this role is known as a Loss Prevention Partner.
Key Responsibilities
As a Loss Prevention Partner, your responsibilities will include:
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Being a point of contact for Profit Protection issues and escalating as required.
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Mitigating malicious harm to Partners and Customers.
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Managing shrinkage performance within budget and risk appetite.
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Addressing all aspects of shrinkage, including dishonesty, procedural failure, and administrative error.
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Supporting and coaching fellow Partners to minimise shrinkage and follow procedures.
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De-escalating conflict professionally and, when necessary, detaining or banning individuals committing offences.
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Supporting investigations as required.
Essential skills/experience
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Excellent verbal and written communication skills.
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Confidence in resolving conflict.
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Great attention to detail to spot trends and signs of profit loss.
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Good customer service and relationship-building skills.
Desirable skills/experience
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Previous loss prevention or customer-facing experience is beneficial but not essential; full training will be provided.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, fostering innovation, and embracing diversity. As Partners, we share ownership, success, and responsibility, working together with kindness and respect.
Important points to note:
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Some roles require pre-employment vetting, including DBS checks and financial probity checks.
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Apply promptly, as vacancies may close early due to high interest.
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We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager.
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Loss Prevention Advisor employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Advisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Loss Prevention Partner. Understanding the day-to-day tasks, such as managing shrinkage and de-escalating conflict situations, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively resolved conflicts in previous roles. This will highlight your ability to handle challenging situations, which is crucial for this position.
✨Tip Number 3
Research common trends in loss prevention and be ready to discuss them. Being knowledgeable about current issues in retail shrinkage can set you apart from other candidates and show your commitment to the role.
✨Tip Number 4
Network with current or former employees of John Lewis Partnership if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Loss Prevention Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Loss Prevention Partner. Familiarise yourself with the key skills required, such as communication, conflict resolution, and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in loss prevention or customer service, even if they are not directly related.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills can contribute to the Profit Protection team and address shrinkage effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at John Lewis Partnership
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Loss Prevention Partner. Familiarise yourself with key terms like shrinkage, conflict resolution, and profit protection to demonstrate your knowledge during the interview.
✨Showcase Communication Skills
Since excellent verbal and written communication skills are essential for this role, prepare examples of how you've effectively communicated in past situations, especially in conflict resolution or customer service scenarios.
✨Demonstrate Attention to Detail
Be ready to discuss instances where your attention to detail has helped identify trends or prevent loss. This could be from previous jobs or even personal experiences that highlight your ability to spot issues before they escalate.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle theft or conflict situations. Think through your responses in advance, focusing on how you would de-escalate a situation while ensuring the safety of customers and partners.
