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- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the largest employee-owned business in the UK, home of Waitrose and John Lewis.
- Benefits: Enjoy flexible working, competitive pay, and a supportive culture that values your contributions.
- Why this job: Make a real impact by fostering a positive team culture and enhancing customer loyalty.
- Qualifications: Experience in team leadership and a passion for retail are essential.
- Other info: Great opportunities for personal growth and career advancement await you.
The predicted salary is between 36000 - 60000 £ per year.
As a Team Manager in one of our Waitrose shops, you will influence and motivate your team and be a positive role model for delivering outstanding Partner-led customer service that is distinctively Waitrose, with passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
- Oversee the entire day-to-day operation of the shop.
- Use your commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you will need
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note:
- Some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- If required, you will be informed and provided with information about vetting during the recruitment process.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working.
Team Manager, Twilights in London employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager, Twilights in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Waitrose's values and mission. This way, you can show how your leadership style aligns with their focus on outstanding customer service and teamwork.
✨Tip Number 2
Practice your people skills! Think of examples where you've successfully led a team or resolved conflicts. Being able to share these stories will demonstrate your ability to inspire and manage your future team effectively.
✨Tip Number 3
Show your passion for retail! During your interview, express why you love working in a fast-paced environment and how you can contribute to maximising sales and customer satisfaction at Waitrose.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Waitrose family.
We think you need these skills to ace Team Manager, Twilights in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated others and created a positive environment, so share specific examples that showcase your leadership style.
Be Customer-Focused: Since this role is all about delivering outstanding customer service, let us know how you've gone above and beyond for customers in the past. Use your application to demonstrate your passion for retail and how you’ve improved customer satisfaction.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. We love seeing candidates who understand our values and can connect their experiences to what we’re looking for.
Apply Early!: We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at John Lewis Partnership
✨Know the Waitrose Way
Familiarise yourself with Waitrose's values and customer service ethos. Understand what makes their approach unique and be ready to discuss how you can embody these principles as a Team Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate and inspire others, and be ready to discuss specific challenges you've overcome in people management.
✨Demonstrate Commercial Awareness
Brush up on your commercial skills by understanding how to maximise sales and minimise wastage. Be prepared to discuss strategies you've implemented in previous roles that have positively impacted sales and customer satisfaction.
✨Engage with Change Management
Since the role involves leading change, think about times you've successfully managed transitions within a team. Be ready to share your approach to engaging and supporting your team through changes, ensuring a smooth process.
