At a Glance
- Tasks: Lead digital transformation and optimise customer experience across web and app.
- Company: Join the UK's largest employee-owned business with a focus on innovation.
- Benefits: Flexible hybrid working, competitive salary, and a supportive work culture.
- Other info: Exciting career growth opportunities in a purpose-driven organisation.
- Why this job: Make a real impact in a dynamic environment while collaborating with diverse teams.
- Qualifications: Strong planning, communication, and stakeholder management skills required.
The predicted salary is between 55500 - 72000 £ per year.
About the role
Salary: £55,500- £72,000
Contract type: Permanent
Working pattern: We offer a flexible, hybrid working model designed to give you the best of both worlds. Currently, this role is based in our London head office three days a week (Monday and Thursday core days), with the remaining two days worked from home.
The Orchestration Team sits within the Digital Team who are responsible for online customer experience across the website and the app, working closely with Product and Trade teams to drive Digital growth and improve customer experience.
Key Responsibilities
- Demand Prioritisation: Own the new demand prioritisation process (for changes to web, app and online services) through collaboration with internal and external stakeholders, triaging incoming Digital requests to ensure alignment and efficiency across business areas.
- Planning Cycle Facilitation: Facilitate and drive quarterly and annual planning cycles across Digital and the wider business, maintaining an up-to-date roadmap and communicating plan updates clearly.
- Optimising Ways of Working: Proactively seek out opportunities to optimise ways of working within Digital, thinking innovatively about solutions and drawing on your network to execute change across Product and Delivery teams.
- Stakeholder Engagement & Alignment: Establish and own strong relationships as the key Digital point of contact, ensuring cross-functional alignment, shared visibility of plans, and effective triage.
- Strategic Leadership & Recommendations: Develop and articulate recommendations for leadership on viable plan changes to proactively drive decision-making and unlock maximum value for customers and the Partnership.
Essential skills/experience you’ll need
- Planning & Facilitation Leadership: Proven facilitation, planning, and organisational skills, with a track record of providing clarity, leading through ambiguity, and driving annual/quarterly planning cycles.
- Digital & Channel Transformation: Experience driving customer-facing change across digital and physical channels to unlock commercial value.
- Communication: Strong communication skills, tailored to a range of audiences, effectively listening and then conveying.
- Stakeholder Management & Influence: Experience managing diverse stakeholder groups, with strong communication skills tailored to convey clear messages across all levels.
- Collaboration & Decision Making: Advanced ability to gather viewpoints, evaluate options to form informed outcomes, and work seamlessly across functions to coordinate cross‑functional ways of working.
Desirable skills/experience you may have
- Data & Tooling Proficiency: Proficiency in Jira, Tableau, and other data visualisation tools.
The partnership: We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Orchestration Manager in London employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Orchestration Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Orchestration Manager at John Lewis Partnership!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like John Lewis Partnership or be willing to refer you for that Orchestration Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from John Lewis Partnership who’s on the lookout for their next Orchestration Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Orchestration Manager role at John Lewis Partnership!
We think you need these skills to ace Orchestration Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at John Lewis Partnership. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at John Lewis Partnership
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at John Lewis Partnership. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
