At a Glance
- Tasks: Lead complex analytical projects and deliver impactful insights for the business.
- Company: Join the largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Benefits: Competitive salary, hybrid working, and a focus on work-life balance.
- Other info: Dynamic environment with opportunities for career growth and team collaboration.
- Why this job: Make a real difference by solving business problems with data-driven insights.
- Qualifications: Experience in analytics, SQL, R/Python, and strong communication skills.
The predicted salary is between 62000 - 115000 £ per year.
We are looking for an Insight Manager to join the Customer Analytics Team. We are looking for someone who can lead on complex analytical projects and deliver valuable and compelling insights for the business. The successful candidate will work on projects end to end, from shaping briefs to analysing deliverables and embedding recommendations. This key role will support the discovery, interpretation, and communication of meaningful patterns in data and the application of those patterns for effective decision-making. We are looking for someone who will provide data-derived recommendations back to the business for key decisions both proactively and reactively, developing strong relationships with senior stakeholders. You will leverage complex and analytical techniques to automate and optimise processes where appropriate. You will also manage a small team of analysts and guide them in their project work.
Key responsibilities:
- The Analytics Team is spread right across the Partnership, using advanced analytics to help stakeholders solve problems and make better decisions.
- As an Insight Manager, Analytics, you will be allocated to a part of the business and be responsible for maximising value from your projects in that area (including those of your direct reports where applicable).
- You will achieve that through the application of your technical expertise, appropriate analytical techniques, effective stakeholder management, clear storytelling, recommendations and timely delivery.
- This is an expert, hands-on role and you will be expected to lead several significant analytical projects in your business area.
We are looking for Partners who are passionate about solving business problems, with curious and pragmatic mindsets. In addition, we are looking for analysts who not only have strong technical knowledge, but who also have the ability to apply those skills in a practical and time-sensitive way with great communication.
Essential skills/experience you’ll need:
- Relevant qualification in a numerate discipline e.g. maths/stats/data science/science or similar.
- Proven experience in an analytics team, including using SQL and R/Python (or equivalent) to manipulate large datasets, apply advanced analytical techniques, coach others and QA code.
- Strong visualisation skills with experience using these to present data both directly to stakeholders and enabling self-serve analytics.
- Proven experience of driving business value from analytics.
- Highly adept at building strong relationships with senior stakeholders.
- Proven experience of influencing decision makers with strong written and verbal communication skills.
- Experience of working alongside other cross-functional teams to deliver key business objectives.
Desirable skills/experience you may have:
- Experience of managing analysts and building their capability.
- Experience of Digital Marketing Analytics.
- Experience of CRM Analytics.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Insight Manager - Analytics - Customer in London employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
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We think you need these skills to ace Insight Manager - Analytics - Customer in London
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