Overview
In this Group Product Lead role, you steer the Availability & Fulfilment domain within John Lewis Digital to deliver exceptional customer experiences and drive growth. You lead multiple teams, shape the product strategy, and translate vision into prioritized work for development teams. You’ll drive omnichannel initiatives and transformational change, keeping customers at the heart of decisions. You’ll coach and develop a high-performing team and partner with stakeholders to deliver best-in-class digital experiences.
Pay / Benefits
- hybrid working
- flexible working
- employee-owned culture
- London location with office/onsite mix
- career opportunities in a large, well-known retailer
Responsibilities
- Lead and coordinate multiple cross-functional teams to deliver customer-focused digital journeys
- Own the product development lifecycle from discovery to delivery across business and technology domains
- Define focus areas and develop desirable, feasible, and viable products within the domain
- Drive innovation and transformation to achieve customer and business outcomes
- Shape and communicate the product strategy, translating it into prioritized work for development teams
- Lead by example with a hands-on, coaching approach to develop an expert, high-performing team
- Ensure alignment of the omnichannel strategy with business goals and customer needs
Key requirements
- Product leadership experience across 1–5 year horizons
- Comprehensive understanding of shop, supply chain and inventory management technologies
- Experience leading cross-functional teams in multiple locations
- Highly commercial and analytical with strong stakeholder communication
- Proven track record of leading large-scale transformational change in complex environments
- Accomplished people manager with history of growing product talent and managing performance
- excellent communication and storytelling
- ability to build trusted stakeholder relationships
- cross-functional collaboration
- understanding of shop, supply chain and inventory management technologies
- omn ichannel product leadership experience
- experience with app-first B2C environments (desirable)
Group Product Lead in London employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
