At a Glance
- Tasks: Provide accurate estimates for window products and deliver exceptional customer service.
- Company: Join John Lewis, a leading retailer known for quality and customer satisfaction.
- Benefits: Competitive salary, business vehicle, and opportunities for professional growth.
- Other info: Mobile role with travel across London and flexible working hours.
- Why this job: Engage with customers and make their homes beautiful while working independently.
- Qualifications: Full driving licence, strong communication skills, and excellent customer service experience.
The predicted salary is between 30500 - 43300 € per year.
About the role
You will be providing accurate estimates for the supply and fitting of John Lewis window products in customers’ homes. Focus on engaging, inspiring and delighting our Customers in delivering a market leading customer experience. We are recruiting for four heads across our London catchment area: two based in the Horsham catchment covering from Brighton to Kingston, and two based in the Brent Cross catchment covering North, West and Central London areas. You will have access to a business use vehicle.
Salary: £30,500 - £43,300
Contract type: This position is a Permanent contract.
Working pattern: 37.5 hours per week, Monday to Saturday on a rota basis.
Location: This is a mobile position and travel is required visiting customers’ homes. You will be required to attend the office for occasional meetings and training.
Key responsibilities:
- Carry out a quote on window dressing products (curtains & blinds) and convert the quote into a sale.
- Promote and provide an accurate quote for the fitting of the selected product.
- Manage your day independently, using effective time management to ensure smooth operations.
- Provide customers with accurate estimates using our computerised systems and conduct full on-site surveys of customer properties for project preparation and material estimation; demonstrate excellent communication skills and aim for acceptance of the plans by every customer.
- Drive regularly between the branch, customer homes and the service building, using the provided business use vehicle.
- Occasionally visit a John Lewis branch to keep product knowledge up to date.
- Route all customer appointments from and back to your designated ‘home’ branch and be prepared to travel to the branch outside of working hours using your vehicle.
Essential skills/experience:
- Full, clean driving licence.
- Excellent customer service and selling skills.
- IT literacy.
- Strong communication skills.
- Confidence working independently.
Desirable skills/experience:
- Proven sales experience.
- Understanding of window dressings.
- Experience working with home products.
This role is subject to the following pre-employment screening: 3-year references, basic disclosure and DVLA check.
Estimator, Furnishing Fabrics, London employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters personal and professional growth. Our commitment to delivering a market-leading customer experience is matched by our dedication to employee development, with opportunities for training and advancement within the company. With a focus on teamwork and a supportive culture, working in London allows you to engage with diverse customers while enjoying the benefits of a competitive salary and a business use vehicle for your convenience.
StudySmarter Expert Advice🤫
We think this is how you could land Estimator, Furnishing Fabrics, London
✨Tip Number 1
Get to know the company! Research John Lewis and their window products. Understanding their values and customer service approach will help you connect better during interviews.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience with customer service and sales. We want to hear how you've delighted customers in the past, so have some examples up your sleeve.
✨Tip Number 3
Show off your IT skills! Since you'll be using computerised systems for estimates, brush up on any relevant software. Being tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Estimator, Furnishing Fabrics, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged and delighted customers in the past, as this is key for the role!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Estimator position.
Tailor Your Application:Don’t just send a generic application! Tailor it to the job description by mentioning your relevant skills and experiences that align with estimating and window dressing products. We love seeing personalised applications!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of window dressing products like curtains and blinds. Familiarise yourself with the latest trends and materials, as this will help you impress your interviewers with your knowledge and passion for the role.
✨Show Off Your Customer Service Skills
Since this role is all about engaging and delighting customers, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a customer's needs, as this will demonstrate your suitability for the position.
✨Demonstrate Your Time Management Abilities
As you'll be managing your own schedule, it's crucial to show that you can handle time management effectively. Prepare to discuss how you prioritise tasks and ensure smooth operations, especially when juggling multiple customer appointments.
✨Practice Your Communication Skills
Strong communication is key in this role, so practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experience and answering questions on the spot.
