At a Glance
- Tasks: Lead creative planning and ensure smooth operations for non-campaign activities.
- Company: Join the largest employee-owned business in the UK, John Lewis Partnership.
- Benefits: Competitive salary, flexible working, and a supportive environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be at the heart of creativity and make a real impact on our brand.
- Qualifications: Strong experience in operational planning and project management.
The predicted salary is between 55500 - 88500 £ per year.
Here at the John Lewis Partnership, we are looking for a highly organised individual to take ownership of our non-campaign pipeline. While our campaign team delivers major promotional activities, this role is the heartbeat of our "always-on" business, ensuring our day-to-day operational creative needs are planned, prioritised, and delivered to the highest standard. From Visual Merchandising/Point of Sales updates and product packaging to supporting Financial Services and Hospitality, you will be instrumental in ensuring our creative output runs efficiently alongside our main customer plan.
Key responsibilities
- Lead the end-to-end roadmap for all non-campaign creative activity, managing the intake and governance of diverse requests.
- Act as the primary interface between the C&P team and key business stakeholders, aligning operational needs with wider business goals.
- Define and apply a clear prioritisation framework to protect core creative capacity while streamlining workflows.
- Partner closely with the Campaign Planning team to guarantee cross-functional visibility.
Essential skills/experience you’ll need
- Strong experience in operational planning, project management, or creative operations in a fast-paced environment.
- Proven ability to manage high-volume, "always-on" request pipelines where priorities frequently shift.
- Experience managing stakeholders across multiple business functions.
- A proactive approach to process improvement.
- Exceptional organisational skills with the ability to maintain visibility over multiple concurrent workstreams.
Desirable skills/experience you may have
- Familiarity with retail, packaging lifecycles, VM (Visual Merchandising), or POS production processes.
- Experience using project management or workflow software to track creative production.
- Strong influencing skills to manage expectations for stakeholders who may not be familiar with creative production cycles.
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Customer Planning Senior Manager, Creative & Production in London employer: John Lewis Partnership
At John Lewis Partnership Cambridge, we pride ourselves on being an exceptional employer that values our Partners and their growth. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional development through tailored training programmes. With a commitment to flexible, customer-led service, we ensure that every team member can thrive in an environment that prioritises both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Planning Senior Manager, Creative & Production in London
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace Customer Planning Senior Manager, Creative & Production in London
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at John Lewis Partnership from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at John Lewis Partnership specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at John Lewis Partnership, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show John Lewis Partnership you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure John Lewis Partnership that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for John Lewis Partnership, so think on your feet and don't hesitate to showcase your creativity!
