At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service experiences.
- Company: Join the renowned John Lewis Partnership, known for its commitment to quality and service.
- Benefits: Competitive pay, flexible hours, and opportunities for personal and professional growth.
- Other info: Dynamic role with varied hours, perfect for those seeking a challenge.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in leading teams in fast-paced environments is essential.
The predicted salary is between 30000 - 40000 € per year.
About the role
As a Team Manager of Customer Assistants you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey. You'll be an outstanding specialist in people and will lead, inspire and develop your Partners (employees), enabling each of them to reach their full potential. Due to the nature of this role, applicants must be 18 years or over to apply.
Key Responsibilities
- Striving for high levels of customer and Partner (employee) satisfaction.
- Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
- Building genuine relationships with customers and internal and external stakeholders.
- Working with the wider shop leadership team, taking on duty manager responsibilities when required.
- Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration and passion to deliver outstanding service.
Essential skills/experience you'll need
- Experience of leading a large team in a fast-paced, customer focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
Desirable skills/experience you may have
- Disciplinary and Grievance experience.
- Hiring Manager / Recruitment experience.
Varied hours (36.71 hours per week) across seven days, including early starts, late finishes, evenings, and weekends.
Team Manager in Leicester employer: John Lewis Partnership
At John Lewis Partnership, we pride ourselves on being an exceptional employer that values our Partners and fosters a supportive work culture. As a Team Manager, you'll not only lead a dedicated team in delivering outstanding customer service but also benefit from extensive employee growth opportunities and a commitment to work-life balance. Our inclusive environment encourages personal development and empowers you to make a meaningful impact within the community, making this a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on the John Lewis Partnership website. Understand their values and how they treat their Partners. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think about your past experiences and how they align with the role of a Team Manager. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your people skills! During the interview, share specific examples of how you've empowered your team in previous roles. Highlight any successes in developing others and creating a positive work environment. This is key for a role focused on leading and inspiring Partners.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Team Manager position.
We think you need these skills to ace Team Manager in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see how you can inspire and lead a team to create that seamless shopping journey for our customers.
Highlight Your Leadership Skills:Make sure to showcase your experience in leading teams, especially in fast-paced environments. We’re looking for someone who can empower their team and drive a culture of accountability, so share specific examples of how you've done this in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through the JLP Jobs website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Customer Service Basics
Make sure you brush up on the key principles of exceptional customer service. Be ready to share examples of how you've created a seamless shopping experience in your previous roles. This will show that you understand the importance of customer satisfaction, which is crucial for a Team Manager.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading and developing teams. Think of specific instances where you've empowered your team members or helped them grow professionally. This will demonstrate your capability as a specialist in people, which is a must for this role.
✨Build Genuine Relationships
Be ready to talk about how you've built relationships with both customers and colleagues in the past. Share stories that highlight your ability to connect with others and foster a supportive environment. This aligns perfectly with the role's focus on creating a culture of care and empowerment.
✨Understand the Recruitment Process
Familiarise yourself with the recruitment strategies that lead to hiring the right Partners. If you have any experience in hiring or managing disciplinary processes, be sure to mention it. This will show that you can contribute to building a strong team that delivers outstanding service.
