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For Companies At a Glance
- Tasks: Deliver outstanding customer service and maintain exceptional shop standards.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Earn £12.40 per hour with night premium pay and flexible working hours.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus.
- Other info: Exciting opportunities for career development in a supportive environment.
The predicted salary is between 12 - 16 £ per hour.
About the Role
As a Customer Assistant in one of our John Lewis shops, you will ensure our difference is felt through the delivery of outstanding customer service and highlighting our first-class in-store experiences. Alongside the great service you provide to our customers, you will deliver exceptional shop standards through displays, stock availability, and general cleanliness. Knowing your customers will enable you to provide the best service we are known for and build their loyalty with our brand for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour.
Key Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for or resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing, and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills/experience you will need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer-facing role is welcomed but not essential.
- Merchandising and product displays experience.
Closing Date: March 16, 2026
Pay: £12.40 Hourly
Contract Type: Temporary
Hours of Work: Varied hours of part-time work (13.5 hours per week) across seven days to include early starts, late finishes, evenings, and weekends.
Where You Will Be Working
Bluewater (John Lewis & Partners), Bluewater Shopping Centre, Greenhithe, Kent, DA9 9SA
About the Partnership
We are the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We are not just employees; we are Partners, driven by our purpose to build a happier world. As we look to our future, there has never been a more exciting time to join us. We are focused on being brilliant at retail, continuing to innovate, adapt, and diversify.
It is important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you will be informed and provided with information about vetting during the recruitment process. We encourage you to complete any vetting documents quickly to avoid delays.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing, or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Assistant in Leicester employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant in Leicester
✨Tip Number 1
Get to know the company! Before your interview, dive into John Lewis's values and mission. This will help you connect with the brand and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer situations. This will help you feel more confident during the interview and show that you’re ready to deliver outstanding service.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable for your interview. First impressions matter, and looking professional will help you stand out as a serious candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at John Lewis.
We think you need these skills to ace Customer Assistant in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring that engaging and inspirational vibe to our team!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Show us who you are and how you can contribute to our friendly and inclusive environment.
Tailor Your Application: Make sure to tailor your application to the role of Customer Assistant. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Customer Service Basics
Brush up on the fundamentals of outstanding customer service. Think about how you can engage with customers and make their experience memorable. Be ready to share examples of how you've gone above and beyond in previous roles, even if they were informal.
✨Showcase Your Product Knowledge
Familiarise yourself with the products that John Lewis offers. Even if you haven't worked there before, doing a bit of research can help you answer questions confidently. Highlighting your willingness to learn and adapt will show that you're serious about the role.
✨Demonstrate Team Spirit
Since the role involves working flexibly across the shop, be prepared to discuss how you work well in a team. Share experiences where you've supported colleagues or contributed to a positive team environment. This will show that you understand the importance of collaboration.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in the role. Asking insightful questions shows your genuine interest in the position and helps you determine if it's the right fit for you.