At a Glance
- Tasks: Deliver outstanding customer service and maintain exceptional shop standards.
- Company: Join the largest employee-owned business in the UK, John Lewis.
- Benefits: Flexible working hours, training provided, and a supportive team environment.
- Other info: Exciting opportunities for career development in a dynamic retail environment.
- Why this job: Be part of a brand that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication; customer-facing experience is a plus.
The predicted salary is between 24000 - 36000 € per year.
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Key Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills/experience you'll need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We’ll train you in all you need to know so that you can perform at your best, everyday.
- Merchandising and product displays experience.
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Assistant in Leeds employer: John Lewis Partnership
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, where every Partner plays a vital role in delivering exceptional customer service and creating a welcoming shopping experience. Our commitment to employee growth, flexible working arrangements, and a culture of kindness and respect makes us an outstanding employer, ensuring that you not only thrive in your role as a Customer Assistant but also feel valued and empowered within our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis and its values. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to outstanding service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to be part of the John Lewis family. Don’t wait too long, though – apply early to avoid missing out!
We think you need these skills to ace Customer Assistant in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can deliver that outstanding service we pride ourselves on at John Lewis.
Be Yourself:We’re all about embracing differences and creating a space where everyone can thrive. So, don’t be afraid to let your personality shine through in your application. We want to know the real you!
Tailor Your Application:Make sure to tailor your application to the role of Customer Assistant. Use keywords from the job description to show us you understand what we’re looking for and how you fit into our team.
Apply Early:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and get your application in as soon as you can to avoid missing out.
How to prepare for a job interview at John Lewis Partnership
✨Know Your Customer Service Basics
Brush up on the fundamentals of outstanding customer service. Think about how you can engage with customers and make their experience memorable. Be ready to share examples of how you've gone above and beyond in previous roles, even if they were informal.
✨Show Off Your Product Knowledge
Familiarise yourself with the products that John Lewis offers. If you have any experience with merchandising or product displays, be sure to highlight that. Demonstrating your knowledge will show that you're proactive and ready to drive sales.
✨Emphasise Teamwork and Flexibility
The role requires working across various tasks, so be prepared to discuss your ability to support your team. Share examples of how you've worked collaboratively in the past and how you adapt to different roles within a team setting.
✨Ask Thoughtful Questions
Prepare some questions that show your interest in the company culture and values. Inquire about how the team supports each other or how they handle customer feedback. This not only shows your enthusiasm but also helps you gauge if the environment is right for you.
