At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the renowned John Lewis team known for exceptional service.
- Benefits: Competitive pay, training opportunities, and a chance to develop leadership skills.
- Other info: Enjoy a dynamic role with opportunities for growth and teamwork.
- Why this job: Be a key player in creating memorable customer experiences every day.
- Qualifications: Must have a manual C1 driving licence and installation experience.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle. You will also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Your day will see you start at the delivery hub where you are based before heading out on a route.
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Experience in-home delivery and installation of electrical and furniture products.
- Installation and disconnection of white goods.
- Experience with electrical installations (including integrated appliances) and TV Wall mounts.
- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories and cooking appliances.
- Assembly of a flat pack.
Lead 7.5T Driver & Home Installation Specialist in Kent employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer service excellence. As a Lead 7.5T Driver & Home Installation Specialist, you'll not only enjoy competitive benefits and opportunities for professional growth but also play a vital role in delivering our renowned service directly to customers' homes. Join us in a dynamic environment where your skills will be nurtured, and your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Lead 7.5T Driver & Home Installation Specialist in Kent
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to customer service and installation. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have experience in home delivery or installations, be ready to share specific examples. Highlight how you've handled challenges and provided excellent customer service in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Lead 7.5T Driver & Home Installation Specialist in Kent
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have with installations and driving 7.5-tonne vehicles. We want to see how your skills align with what we’re looking for, so don’t hold back!
Be Customer-Focused:Since customer service is key in this role, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who understand the importance of a great customer experience.
Keep It Relevant:Tailor your application to the job description. Use keywords from the listing to show that you’ve read it carefully and understand what we’re after. This helps us see you as a perfect fit for the team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of home installations and the products you'll be working with. Familiarise yourself with common appliances and furniture, as well as any specific installation techniques. This will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will demonstrate your ability to represent the John Lewis brand effectively.
✨Demonstrate Team Leadership
As a Lead Driver, you'll be coaching other drivers, so highlight any previous leadership or mentoring experience you have. Share specific instances where you've helped others improve their skills or performance, as this will showcase your capability to lead and develop a team.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would handle unexpected challenges, like tight spaces for delivery or technical issues with installations. Being able to articulate your problem-solving approach will set you apart as a candidate who can think on their feet.
