At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the renowned John Lewis team known for exceptional service.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in creating memorable customer experiences every day.
- Qualifications: Must have a manual C1 driving licence and installation experience.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle. You will also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Experience in-home delivery and installation of electrical and furniture products.
- Installation and disconnection of white goods.
- Experience with electrical installations (including integrated appliances) and TV Wall mounts.
- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories and cooking appliances.
- Assembly of a flat pack.
Driver Technician 7.5T, Customer Delivery Hub in Kent employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering our Driver Technicians a dynamic work environment where customer service excellence is at the forefront. Our commitment to employee development means you'll have opportunities to coach and mentor fellow team members while enjoying a supportive culture that values respect and teamwork. Located in a vibrant delivery hub, you will be part of a renowned brand known for its quality and service, making every day rewarding as you bring joy to our customers' homes.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Technician 7.5T, Customer Delivery Hub in Kent
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to customer service and installation. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have experience with installations or driving 7.5-tonne vehicles, be sure to highlight these in your conversations. Real-life examples can make a big impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Driver Technician 7.5T, Customer Delivery Hub in Kent
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have with installations or driving 7.5-tonne vehicles. We want to see how your skills align with the role, so don’t hold back on showcasing what you’ve done!
Be Customer-Focused:Since customer service is key in this role, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who understand the importance of a great customer experience!
Keep It Relevant:Tailor your application to the job description. Use keywords from the listing to show that you’re a perfect fit for the Technician Specialist role. This helps us see that you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of home installations and the products you'll be working with. Familiarise yourself with common appliances and furniture, as well as any specific installation techniques. This will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
As a Driver Technician, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you handled difficult situations or provided exceptional service, as this will demonstrate your ability to represent the John Lewis brand effectively.
✨Practice Your Communication
Since you'll be coaching other drivers, strong communication skills are essential. Practice explaining complex ideas simply and clearly. You might even want to role-play scenarios with a friend to get comfortable with delivering instructions and feedback.
✨Be Ready for the Heavy Lifting
This role involves a lot of physical work, so be prepared to discuss your experience with heavy lifting and manual handling. If you have any tips or techniques that help you manage this aspect of the job, share them during the interview to show you're ready for the demands of the role.
