At a Glance
- Tasks: Deliver and install products with a focus on exceptional customer service.
- Company: Join the largest employee-owned business in the UK, John Lewis.
- Benefits: Enjoy flexible working, competitive pay, and a supportive team environment.
- Other info: Embrace diversity and thrive in a culture of kindness and respect.
- Why this job: Be a key part of creating happy homes while driving a 7.5-tonne vehicle.
- Qualifications: Must have a manual C1 driving licence and experience in installation.
The predicted salary is between 30000 - 40000 € per year.
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Your day will see you start at the delivery hub where you are based before heading out on a route.
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Important points to note
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Customer Delivery Hub, Driver Installer in Kent employer: John Lewis Partnership
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, where every Partner plays a vital role in delivering exceptional service right to our customers' doors. Our work culture fosters collaboration, respect, and personal growth, ensuring that you not only thrive in your role as a Customer Delivery Hub Driver Installer but also enjoy a fulfilling career with opportunities for development. With a commitment to work-life balance and flexible working arrangements, joining us means becoming part of a community that values your contributions and supports your journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis and its values. This will help you show that you're not just another candidate but someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of John Lewis, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your tech-savviness! Brush up on the latest products and technologies related to installations. Being knowledgeable will not only impress us but also help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the John Lewis family. Don’t wait too long; we might close the vacancy early if we get loads of applications!
We think you need these skills to ace Customer Delivery Hub, Driver Installer in Kent
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you’ve gone above and beyond for customers, as being an ambassador for the John Lewis brand is key!
Be Clear About Your Driving Experience:Since you'll be driving a 7.5-tonne vehicle, it's essential to mention your manual C1 UK driving licence and any relevant driving experience. Don’t forget to include your DCPC and Tachograph Card details too!
Demonstrate Your Installation Know-How:If you've got experience with installations, whether it’s white goods or flat-pack furniture, shout about it! We’re keen to know how you can efficiently install products and help customers understand how they work.
Apply Early Through Our Website:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you brush up on the products you'll be installing. Familiarise yourself with common kitchen appliances, furniture, and tech gadgets. This will not only help you answer questions confidently but also show your passion for the role.
✨Showcase Your Customer Service Skills
As an Installation Specialist, customer service is key. Prepare examples of how you've handled difficult situations or provided exceptional service in previous roles. This will demonstrate your ability to be a great ambassador for the John Lewis brand.
✨Practice Safe Lifting Techniques
Since heavy lifting is part of the job, be ready to discuss your experience with manual handling. You might even want to mention any training you've had in safe lifting techniques to show you're proactive about safety.
✨Be Ready for a Practical Assessment
Given the hands-on nature of the role, be prepared for a practical assessment during the interview. Brush up on your installation skills and be ready to demonstrate how you would install a product efficiently and effectively.
