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- Tasks: Join our team as an Installation Specialist, delivering and installing products with a focus on customer service.
- Company: Be part of the UK's largest employee-owned business, known for John Lewis and Waitrose.
- Benefits: Enjoy flexible working options, competitive salary, and a supportive work environment.
- Why this job: Make a real impact by bringing joy to customers' homes while developing your skills in a dynamic setting.
- Qualifications: Must be 18+, have a manual C1 driving licence, and previous installation experience.
- Other info: Full-time role with 41 hours per week, Monday to Saturday, and opportunities for personal growth.
The predicted salary is between 27000 - 36000 £ per year.
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew. Due to its nature, you need to be 18-years or older to work in this role.
Salary: The expected starting rates for a Customer Delivery Hub, Driver Installer will be £32,149 (Annual).
Key Responsibilities:
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Essential skills/experience you'll need:
- Previous experience of installation is required for this role and we’ll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6-points).
- DCPC (Drivers Qualification Card) and Tachograph Card.
- Previous experience driving a 7.5 tonne vehicle.
- Previous experience in a customer facing role.
- Great verbal communication skills both over the phone and face to face.
- Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
- Good understanding of technology.
Desirable skills/experience you may have:
- Installation and disconnection of white goods.
- TV installation.
- Assembly of flat pack.
Full time work (41 hours per week) working the hours of 06:00-17:00 Monday - Saturday 4 days per week.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Installer CDH employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installer CDH
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their ethos during interviews.
✨Tip Number 2
Brush up on your installation skills, especially for white goods and flat-pack furniture. Being able to discuss your hands-on experience confidently can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service experience. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on excellent interpersonal skills.
✨Tip Number 4
Be ready to discuss your driving experience, particularly with 7.5 tonne vehicles. Highlighting your familiarity with the necessary qualifications and safety protocols will demonstrate your readiness for the role.
We think you need these skills to ace Installer CDH
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Installer CDH position. Familiarise yourself with the key tasks such as customer service, product installation, and handling unexpected situations.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous installation work or customer-facing roles. Emphasise your manual driving licence and any experience with large vehicles, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to represent the John Lewis brand. Mention specific examples from your past experiences that demonstrate your skills and how they align with the job requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Customer Service Skills
As an Installer for John Lewis, you'll be the face of the brand. Be prepared to discuss your previous customer-facing roles and how you handled challenging situations. Highlight any specific examples where you went above and beyond for a customer.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the types of products you'll be installing, such as kitchen appliances and furniture. Be ready to talk about any relevant experience you have with installation or technology, as this will show your capability in handling the role.
✨Emphasise Teamwork and Communication
This role involves working closely with a partner during deliveries. Prepare to discuss how you effectively communicate and collaborate with others, especially in high-pressure situations. Share examples of successful teamwork from your past experiences.
✨Prepare for Physical Demands
The job requires physical strength and stamina. Be honest about your ability to meet these demands and share any relevant experiences that demonstrate your capability to handle heavy lifting and long hours on the road.
