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- Tasks: Lead and inspire your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the largest employee-owned business in the UK, known for its cherished brands.
- Benefits: Enjoy competitive pay, night shift premiums, and flexible working options.
- Why this job: Make a real impact by creating a supportive culture and enhancing customer loyalty.
- Qualifications: Experience in team leadership and a passion for retail are essential.
- Other info: Embrace diversity and thrive in a workplace where everyone belongs.
The predicted salary is between 30000 - 42000 £ per year.
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Due to the nature of this role, applicants must be 18 years or over to apply. In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £4.50 per hour. This will also apply to existing partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities- Oversee the entire day-to-day operation of the shop.
- Use your commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Varied hours of full time work (37.5 hours) across seven days to late finishes, evenings and weekends between the hours of 14:30 - 22:30.
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Team Manager, Twilight in Hove employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager, Twilight in Hove
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on the John Lewis Partnership website. Familiarise yourself with their values and mission. This will help you connect your experiences to what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a challenging situation. Be ready to share these during your interview to showcase your people management skills and resilience.
✨Tip Number 3
Show your passion for retail! During your interview, express why you love working in a customer-focused environment. Share your thoughts on how to improve customer satisfaction and loyalty, as this aligns perfectly with the Waitrose ethos.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Plus, it makes for a great conversation starter!
We think you need these skills to ace Team Manager, Twilight in Hove
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your love for retail shine through! We want to see how you connect with customers and how you can bring that passion to the Waitrose brand.
Highlight Your Leadership Skills: As a Team Manager, your ability to lead and inspire is key. Make sure to include examples of how you've successfully managed a team in a fast-paced environment. We love seeing those people management skills in action!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to read and understand. This helps us get a quick grasp of what you bring to the table.
Apply Through Our Website: Don’t forget to apply through the JLP Jobs website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our amazing team at Waitrose.
How to prepare for a job interview at John Lewis Partnership
✨Know the Brand Inside Out
Before your interview, make sure you understand the Waitrose brand and its values. Familiarise yourself with their commitment to customer service and how they differentiate themselves in the retail market. This will help you demonstrate your passion for the role and align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team in a fast-paced environment. Highlight your ability to motivate others and handle challenges, as this will resonate well with the interviewers.
✨Prepare for People Management Questions
Expect questions related to people management, such as handling grievances or managing absences. Think of specific scenarios where you've dealt with these issues effectively. This will show that you have the necessary skills to create a supportive culture within the team.
✨Demonstrate Your Commercial Awareness
Be ready to discuss how you would maximise sales and minimise wastage in the shop. Research current trends in retail and think about how you can apply them to the role. Showing that you understand the business side of things will set you apart from other candidates.