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For Companies At a Glance
- Tasks: Serve customers at food counters, ensuring high standards and building relationships.
- Company: Join Waitrose, the UK's largest employee-owned business, focused on quality and service.
- Benefits: Enjoy flexible working hours, a supportive environment, and employee ownership perks.
- Why this job: Be part of a passionate team that values ethical sourcing and customer loyalty.
- Qualifications: Must be 18+, with good communication skills; customer service experience is a plus.
- Other info: Apply early as roles may close quickly due to high demand.
About the roleAs a Partner on our service counters, you\’ll have the perfect opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced and recommend recipes for customers to try. You\’ll actively be bringing our ethos – passionate Partners serving food lovers – to life.
You\’ll use your enthusiasm and friendliness to build lasting relationships with your customers. You\’ll make all the difference to the impression they have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Key Responsibilities
\”Due to working time regulations, applicants must be 18 years or over to apply.
– You\’ll take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times.
– Staying on top of stock levels, ensuring the products our customers love are there when needed.
– Taking great care while working with open food and ensure all due diligence and health & safety protocols are followed. Helping to reduce food wastage.
– Maintaining your knowledge of new products and have a good understanding of Waitrose\’s food values (e.g. animal welfare).
– Supporting the wider shop team when required with general shopkeeping tasks.
Essential skills/experience you\’ll need
– Communication skills to enable you to work effectively as part of a team and with our customers.
Desirable skills/experience you may have
– Experience of working in a customer facing role is welcomed.
– Experience of working in a catering / hospitality environment.
– Up to date knowledge and strong interest in food and drink trends.
– Flexible approach to ensure the support of the whole branch.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Hospitality, Supermarket Assistant employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality, Supermarket Assistant
✨Tip Number 1
Familiarise yourself with Waitrose's food values and ethical sourcing practices. This knowledge will not only help you in conversations with customers but also demonstrate your genuine passion for the brand during your interactions.
✨Tip Number 2
Showcase your enthusiasm for food trends by discussing recent developments or popular items in the food industry. This can help you connect with customers and show that you're knowledgeable, which is key for building trust.
✨Tip Number 3
Prepare to discuss your previous customer-facing experiences, even if they are from different sectors. Highlighting your communication skills and ability to build relationships will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Be ready to talk about how you handle hygiene and food safety protocols. Sharing specific examples of how you've maintained high standards in past roles can set you apart as a responsible candidate who takes these matters seriously.
We think you need these skills to ace Hospitality, Supermarket Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Hospitality, Supermarket Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion for Food: Since the role involves a strong focus on food knowledge and customer interaction, make sure to express your enthusiasm for food and any relevant experience you have in this area. Mention specific food trends or products you are passionate about.
Highlight Customer Service Skills: Emphasise your communication skills and any previous experience in customer-facing roles. Provide examples of how you've built relationships with customers and contributed to a positive shopping experience.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at John Lewis Partnership
✨Show Your Passion for Food
Make sure to express your enthusiasm for food and your knowledge of ethical sourcing during the interview. Share any personal experiences or favourite recipes that highlight your passion, as this aligns perfectly with the role.
✨Demonstrate Excellent Communication Skills
Since the role involves building relationships with customers, practice clear and friendly communication. Be prepared to discuss how you've successfully interacted with customers in previous roles, showcasing your ability to connect and engage.
✨Understand Waitrose's Values
Familiarise yourself with Waitrose's food values, including animal welfare and sustainability. Being able to discuss these topics will show that you are aligned with the company's ethos and are genuinely interested in their mission.
✨Prepare for Teamwork Questions
As teamwork is essential in this role, think of examples from your past experiences where you worked effectively as part of a team. Highlight your flexibility and willingness to support colleagues, which is crucial for maintaining a positive work environment.
