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For Companies At a Glance
- Tasks: Join our team to serve food lovers and maintain high standards at our service counters.
- Company: Be part of Waitrose, the UK's largest employee-owned business, dedicated to quality and community.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work-life balance.
- Why this job: This role offers a chance to connect with customers and make a real impact on their experience.
- Qualifications: Strong communication skills and a passion for food are essential; customer service experience is a plus.
- Other info: Part-time positions available with varied hours; apply early as vacancies may close quickly.
Overview
ABOUT THE ROLE – As a Partner on our service counters, you\’ll have the perfect opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced and recommend recipes for customers to try. You\’ll actively be bringing our ethos – passionate Partners serving food lovers – to life. You\’ll use your enthusiasm and friendliness to build lasting relationships with your customers. You\’ll make all the difference to the impression they have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Key responsibilities
- You\’ll take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times.
- Staying on top of stock levels, ensuring the products our customers love are there when needed.
- Taking great care while working with open food and ensure all due diligence and health & safety protocols are followed. Helping to reduce food wastage.
- Maintaining your knowledge of new products and have a good understanding of Waitrose\’s food values (e.g. animal welfare).
- Supporting the wider shop team when required with general shopkeeping tasks.
Essential skills
- Communication skills to enable you to work effectively as part of a team and with our customers.
Desirable skills
- Experience of working in a customer facing role is welcomed.
- Experience of working in a catering / hospitality environment.
- Up to date knowledge and strong interest in food and drink trends.
- Flexible approach to ensure the support of the whole branch.
Details
- Closing Date: September 3, 2025
- Pay: £12.40 Hourly
- Contract Type: Permanent
- Hours of Work: Part-time positions available with varied hours across seven days, including early starts, late finishes, evenings, and weekends
- Job Level: Partnership Level 10
- Where You\’ll Be Working: Abergavenny (Waitrose & Partners), Merthyr Road, Abergavenny, Monmouthshire, NP7 9LL
About the Partnership
We\’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\’re not just employees, we\’re Partners, driven by our purpose to build a happier world. As we look to our future, there\’s never been a more exciting time to join us. We\’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.As Partners, we make all the difference. And, we all own it.
Important information
It\’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Hospitality, Supermarket Assistant employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality, Supermarket Assistant
✨Tip Number 1
Familiarise yourself with Waitrose's food values and ethical sourcing practices. This knowledge will not only help you connect with customers but also demonstrate your commitment to the brand during any discussions.
✨Tip Number 2
Showcase your passion for food by staying updated on current food trends and popular recipes. Being able to recommend dishes or products can set you apart from other candidates and show your enthusiasm for the role.
✨Tip Number 3
Practice your communication skills by engaging with friends or family about their food preferences. This will help you build confidence in discussing food with customers and enhance your ability to create lasting relationships.
✨Tip Number 4
Be prepared to discuss your previous customer-facing experiences, even if they are not directly related to food. Highlighting your ability to work well in a team and provide excellent service will resonate with the hiring managers.
We think you need these skills to ace Hospitality, Supermarket Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Hospitality, Supermarket Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion for Food: Since the role involves a strong focus on food knowledge and customer interaction, make sure to express your enthusiasm for food and any relevant experiences you have in your CV or cover letter. Mention any specific food trends or ethical sourcing practices you are familiar with.
Highlight Customer Service Skills: Emphasise your communication skills and any previous experience in customer-facing roles. Provide examples of how you've built relationships with customers and contributed to a positive shopping experience.
Tailor Your Application: Customise your CV and cover letter for this specific role at Waitrose. Use keywords from the job description and demonstrate how your skills and experiences make you a perfect fit for their team.
How to prepare for a job interview at John Lewis Partnership
✨Show Your Passion for Food
Make sure to express your enthusiasm for food and your knowledge of ethical sourcing during the interview. Share any personal experiences or favourite recipes that highlight your passion, as this aligns perfectly with the role.
✨Demonstrate Excellent Communication Skills
Since the role involves building relationships with customers, practice clear and friendly communication. Be prepared to discuss how you've successfully interacted with customers in previous roles, showcasing your ability to connect and engage.
✨Understand Waitrose's Values
Familiarise yourself with Waitrose's food values, including animal welfare and sustainability. Being able to discuss these topics will show that you are aligned with the company's ethos and are genuinely interested in their mission.
✨Prepare for Teamwork Questions
As teamwork is essential in this role, think of examples from your past experiences where you worked effectively as part of a team. Highlight your flexibility and willingness to support colleagues, which is crucial in a supermarket environment.