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For Companies At a Glance
- Tasks: Join our catering team to deliver top-notch food service and maintain hygiene standards.
- Company: Be part of the UK's largest employee-owned business, John Lewis Partnership.
- Benefits: Enjoy 22 days holiday, flexible working, and exclusive discounts.
- Why this job: Gain experience in a dynamic environment while promoting excellent customer service.
- Qualifications: Food Safety Level 2 preferred; hospitality experience is a plus.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 17300 - 18900 £ per year.
About the role
Job RequirementsWe are looking for a Hospitality Assistant to join our team at the John Lewis Partnership. A key part of this role will be working in a busy Catering team to deliver and maintain high standards of all aspects of catering: service, presentation, operation and food hygiene. The successful candidate will openly demonstrate a passion for food service and is motivated to deliver sales and cost targets.
At a Glance
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Contract Type: Permanent
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Location: Bracknell
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Salary Range: £12.21 – £12.60 per hour
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Partnership Level: 10
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Hours: 7:00am-15:00pm 5 days a week. Monday to Friday. You will be based in Taylor House and West Warehouse
Key ResponsibilitiesIncluding but not limited to
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Take delivery of food stock and distribute as and where required.
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Heavy lifting and carrying of food products and ingredients in a safe manner.
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Stock rotation and storage management.
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Clear waste as appropriate, with consideration for H&S and environmental impacts.
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Assist in the basic preparation of food products.
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Managing the emptying of bins, waste and recycling in the kitchen.
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Collecting and washing pots, pans and utensils.
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Helping Chef’s keep areas clean and organised.
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Provide a great level of service and consistently promote products to customers.
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To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
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Monitor and reduce wastage through correct ordering and record keeping.
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Ensure all counters and coffee stations are replenished and presented consistently and in line with agreed standards.
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To resolve customer queries or complaints at the first point of contact.
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Full compliance with John Lewis Partnership Catering policies and legislation.
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Full compliance with Health and Safety Regulations.
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Carry out due diligence tasks and keep accurate due diligence checks and records.
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Ensure the vending operation delivers outstanding service to meet Partners needs.
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Ensure that fresh food, snack and hot beverage machines across the site are replenished and in a good working order.
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Ensure food safety requirements are maintained.
Essential skills/experience you’ll need
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Food Safety Level 2 (or happy to undertake training)
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Operational experience in PDRs (Partner Dining Rooms) / canteens or hospitality
Experience which demonstrates using your own initiative.
Desirable skills/experience you may have
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Food Safety Level 3
Working 37.5 hours per week Monday – Friday 07:00am -15:00pm
The partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Hospitality Assistant employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with the John Lewis Partnership's values and mission. Understanding their commitment to customer service and employee ownership will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight any previous experience in hospitality or food service roles. Be prepared to discuss specific examples of how you've maintained high standards in service and hygiene, as this is crucial for the Hospitality Assistant position.
✨Tip Number 3
Demonstrate your passion for food service by discussing any relevant training or certifications, such as Food Safety Level 2. If you don't have it yet, express your willingness to undertake the necessary training, showing your commitment to professional development.
✨Tip Number 4
Prepare to showcase your customer service skills. Think of scenarios where you've effectively handled customer queries or complaints, as this will be key in demonstrating your ability to act as a brand ambassador for the John Lewis Partnership.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and essential skills required for the Hospitality Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality or food service. Emphasise any specific skills related to food safety, customer service, and teamwork that are mentioned in the job description.
Write a Compelling Cover Letter: In your cover letter, express your passion for food service and your motivation to work at John Lewis Partnership. Mention specific examples from your past experiences that demonstrate your ability to meet the role's demands and contribute positively to the team.
Follow Application Instructions: Make sure to complete the application form as instructed on the JLP Jobs website. Upload your CV and cover letter, and answer any questions thoughtfully. Double-check for any errors before submitting your application.
How to prepare for a job interview at John Lewis Partnership
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities of a Hospitality Assistant. Understand the importance of food hygiene, customer service, and teamwork in a busy catering environment. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled complaints or went above and beyond to ensure customer satisfaction. This is crucial as the role involves acting as a brand ambassador.
✨Demonstrate Your Passion for Food Service
Express your passion for food and hospitality during the interview. Share any relevant experiences or training, such as your willingness to undertake Food Safety Level 2 training. This shows that you're committed to maintaining high standards in food service.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
