At a Glance
- Tasks: Install stylish window dressings in customers' homes while delivering top-notch service.
- Company: Join the renowned John Lewis brand known for its customer-centric values.
- Benefits: Enjoy a competitive salary, flexible working options, and a company vehicle.
- Other info: Independent role with opportunities for personal growth and development.
- Why this job: Make homes beautiful while engaging with customers and showcasing your skills.
- Qualifications: Full driving licence and excellent customer service skills required.
The predicted salary is between 30500 - 43300 € per year.
A customer facing role responsible for the installation of Window Dressing products in customers' homes. Focus on engaging and delighting our Customer in delivering a market leading customer experience.
We are currently recruiting for 2 heads across our London catchment area. You will be expected to be able to collect goods from one of the collection sites in either Kingston, Sloane Square or Welwyn Garden City. You will have access to a business use vehicle.
Salary: £30,500 - £43,300.
Contract type: This position is a Permanent contract.
Working pattern: 37.5 hours per week, Monday to Saturday on a rota basis.
Location: This is a mobile position where travel is required visiting customers' homes. You will be required to attend the office for occasional meetings and training.
Key responsibilities:
- Using your customer service skills and product knowledge experience you will be responsible for carrying out the fitting of window dressing products (curtains, blinds, shutters and associated products such as poles and tracks).
- You will use your skills and expertise to deliver high quality installation standards, ‘Right Fit First Time’.
- You will be an ambassador for the John Lewis brand, working in customers’ homes, bringing to life our values and delivering a consistently exemplary customer experience.
- This role is very independent and although you are provided with your appointments, time management is key to ensure your day runs smoothly.
- This is a customer-facing role that involves providing a high level of customer service as you will be visiting customers’ properties to complete a range of activities associated with Furnishing Fittings.
- You will be responsible for providing accurate error free work, demonstrating excellent communication skills and offer advice, demonstrations and recommendations to meet the customers' needs.
- The role requires a considerable amount of driving between the branch, customers' homes and the service building - a business use vehicle is provided for this purpose.
- You will also be provided with all of the necessary equipment required to complete your work.
- You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.
Pre-employment screening:
This role is subject to the following pre-employment screening: 3 year references, Basic disclosure, DVLA check.
Essential skills / experience:
- Full, clean driving license
- Excellent Customer service skills
- Experience fitting home Furnishing products
- IT literacy
- Communication skills
- Confidence working independently
Desirable skills / experience:
- Proven sales experience
- Understanding of window dressings
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Home Furnishings Installer, London employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering a supportive work culture that values customer service and employee growth. As a Home Furnishings Installer in London, you will enjoy a competitive salary, access to a business use vehicle, and the opportunity to work independently while delivering a market-leading customer experience. We are committed to your professional development and offer flexible working arrangements to ensure a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Home Furnishings Installer, London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis and their values. This will help you connect with the brand and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delighting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Time management is key! As you'll be working independently, think about how you can demonstrate your ability to manage your time effectively. Maybe prepare a plan or strategy you’d use to ensure you meet all your appointments on time.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. So, get your application in early to avoid missing out!
We think you need these skills to ace Home Furnishings Installer, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about engaging with customers, make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to delight customers in the past!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Mention specific skills like fitting home furnishings and your driving experience, as these are key for us in this role.
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out.
How to prepare for a job interview at John Lewis Partnership
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the window dressing products you'll be installing. Understand their features, benefits, and any common installation challenges. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Show Off Your Customer Service Skills
Since this role is all about delighting customers, prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a customer's needs, as this will show your potential employer that you can embody their brand values.
✨Time Management is Key
Given the independent nature of the role, be ready to discuss how you manage your time effectively. You might want to share strategies you use to ensure you complete installations on schedule while maintaining high-quality standards. This will highlight your ability to work autonomously.
✨Prepare for Practical Questions
Expect some practical questions related to fitting techniques or problem-solving scenarios. Brush up on your fitting skills and think through how you would handle common installation issues. This preparation will help you feel more confident during the technical parts of the interview.
