At a Glance
- Tasks: Deliver and install products with a focus on exceptional customer service.
- Company: Join the renowned John Lewis team, known for quality and care.
- Benefits: Flexible working hours, competitive pay, and training opportunities.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be the face of John Lewis, bringing joy to customers' homes.
- Qualifications: Must have a manual C1 driving licence and installation experience.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Your day will see you start at the delivery hub where you are based before heading out on a route.
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Important points to note
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
- Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Home Delivery & Appliance Installation Technician (7.5t) employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering our Installation Specialists a supportive work culture that values customer service and teamwork. With opportunities for professional growth through our installer accreditation programme, employees can enhance their skills while enjoying a flexible work-life balance in a dynamic environment. Join us in delivering not just products, but also a memorable experience to our customers right at their doorstep.
StudySmarter Expert Advice🤫
We think this is how you could land Home Delivery & Appliance Installation Technician (7.5t)
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you show up for your interview, drop in some knowledge about their customer service ethos and how you can embody that as an Installation Specialist.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled unexpected situations in the past. Think of examples where you’ve gone above and beyond to ensure customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t wait too long; apply early to beat the rush!
We think you need these skills to ace Home Delivery & Appliance Installation Technician (7.5t)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous installation experience you have in your application. We want to see how you've handled similar roles and what skills you bring to the table, especially with heavy lifting and customer service.
Be Personable:Since you'll be representing the John Lewis brand, it's crucial to showcase your great communication skills. Use your application to demonstrate how you connect with customers and handle unexpected situations with ease.
Get Technical:Don’t forget to mention your understanding of technology and any relevant qualifications like your C1 driving licence or DCPC. We love seeing candidates who are up-to-date with new products and can adapt quickly!
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of installation techniques and the products you'll be working with. Familiarise yourself with common appliances and furniture, as well as any new technologies that might come up during the interview.
✨Show Off Your Customer Service Skills
As an Installation Specialist, you'll be the face of the brand. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you handled unexpected challenges and how you resolved them to keep customers happy.
✨Demonstrate Your Driving Experience
Since you'll be driving a 7.5-tonne vehicle, be ready to discuss your driving experience. Highlight your manual C1 licence and any relevant driving roles you've had. If you have stories about navigating tricky deliveries or managing heavy loads, share those!
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This shows your genuine interest and helps you determine if this is the right fit for you. Plus, it gives you a chance to clarify any details about the job.
