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For Companies At a Glance
- Tasks: Lead the development and management of credit card and loan products to optimise profitability.
- Company: Join John Lewis Partnership, a renowned retail brand committed to quality and customer satisfaction.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work culture.
- Why this job: Be part of a dynamic team driving innovation in financial services with a strong focus on customer outcomes.
- Qualifications: Leadership experience in product management and proven P&L management skills are essential.
- Other info: This role offers a chance to shape the future of John Lewis Money and make a real impact.
The predicted salary is between 43200 - 72000 £ per year.
Key Responsibilities
- Overseeing and managing trade performance, including monitoring key metrics, identifying trends, and implementing strategies to optimize profitability.
- Managing the P&L for Cards & Loans products to meet PBTBE targets, which includes budgeting, forecasting, and analyzing financial performance.
- Leading product development and enhancement, from ideation to launch, ensuring products meet customer needs and market demands.
- Working closely with the Operations & Performance team to ensure the operational performance of Cards & Loans products is robust.
- Collaborating closely with marketing teams to develop and execute effective campaigns that attract and retain customers, both new and existing.
- Staying informed on market trends, competitor activity, and customer requirements through market research, industry analysis, and customer feedback.
- Managing relationships with third-party partners, including negotiating contracts, monitoring performance, and ensuring compliance.
- Delivering excellent customer outcomes by providing high-quality products and services, resolving complaints promptly, and exceeding expectations.
- Ensuring regulatory compliance by staying up-to-date on relevant laws and regulations, implementing policies and procedures, and completing mandatory training.
Essential Skills/Experience You’ll Need
- Leadership experience in product managing a range of credit card and loan products.
- Experience in people and cross-functional stakeholder management.
- Proven ability to manage a significant P&L and multi-million-pound contracts and third parties.
- Skilled in delivering within a complex organization with competing priorities.
- Excellent communication skills with experience presenting to executive-level stakeholders.
Desirable Skills/Experience You May Have
- Deep experience in credit card product management for a mid-sized or large financial institution would be desirable.
We're seeking a Head of Credit Cards and Loans to grow John Lewis Money to the next level. This is an excellent opportunity for an experienced individual to develop their career while contributing to our growth. The Head of Credit Cards & Loans is a key leadership role within the John Lewis Money Credit & Banking (C&B) value stream. The C&B value stream includes credit cards, loans, Point of Sale Credit, and foreign exchange propositions. C&B is one half of John Lewis Money, alongside Insurance. As the Head of Credit Cards & Loans you will manage our key cards and loan products, current and future, including Credit Cards (almost 1 million customers) and growth areas like Personal Loans. This involves overseeing new product development, ensuring compelling customer propositions, and collaborating closely with third parties, including contract negotiations and ongoing performance management.
Head of Credit Cards & Loans employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Credit Cards & Loans
✨Tip Number 1
Network with professionals in the financial services industry, especially those with experience in credit card and loan products. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Research John Lewis Money's current credit card and loan offerings thoroughly. Understanding their product range and recent developments will help you demonstrate your knowledge and enthusiasm during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed cross-functional teams in the past. Be ready to provide specific examples of how you've driven product development and enhanced customer experiences.
✨Tip Number 4
Stay updated on regulatory changes affecting the credit card and loans sector. Being knowledgeable about compliance issues will show your commitment to maintaining high standards and can set you apart from other candidates.
We think you need these skills to ace Head of Credit Cards & Loans
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and skills required for the Head of Credit Cards & Loans position. Tailor your application to highlight your relevant experience in product management and P&L oversight.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience, particularly in managing credit card and loan products. Use quantifiable achievements to demonstrate your impact on profitability and customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your experience with cross-functional teams and stakeholder management, and explain how you can contribute to the growth of John Lewis Money.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Leadership Experience
As a candidate for the Head of Credit Cards & Loans, it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully managed teams and cross-functional stakeholders in previous roles, particularly in product management.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with P&L management and budgeting. Bring examples of how you've optimised profitability in past roles, and be prepared to analyse financial performance metrics during the interview.
✨Understand Market Trends
Stay informed about current market trends and competitor activities in the credit card and loans sector. Show that you can leverage this knowledge to develop effective strategies and customer propositions that meet market demands.
✨Prepare for Stakeholder Engagement
Since excellent communication skills are essential for this role, practice articulating your ideas clearly and confidently. Be prepared to present your vision for the product line to executive-level stakeholders, showcasing your ability to engage and influence.
