At a Glance
- Tasks: Deliver and install products while providing top-notch customer service.
- Company: Join the renowned John Lewis team known for exceptional service.
- Benefits: Competitive pay, training opportunities, and a chance to develop leadership skills.
- Other info: Enjoy a dynamic role with opportunities for growth and teamwork.
- Why this job: Be a key player in creating memorable customer experiences every day.
- Qualifications: Must have a C1 driving licence and experience in installation.
The predicted salary is between 30000 - 40000 £ per year.
As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle. You will also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. Due to its nature, you need to be 18 years or older to work in this role.
Key Responsibilities
- Being an ambassador for the John Lewis brand with great customer service as your number one priority.
- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
- Helping load up your lorry with the day's deliveries working alongside the warehouse team.
- Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to help you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need
- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
Desirable skills/experience you can bring
- Experience in-home delivery and installation of electrical and furniture products.
- Installation and disconnection of white goods.
- Experience with electrical installations (including integrated appliances) and TV Wall mounts.
- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories and cooking appliances.
- Assembly of a flat pack.
Lead 7.5T Driver & Home Installation Specialist in Greenhithe employer: John Lewis Partnership
At John Lewis, we pride ourselves on being an exceptional employer, offering our Lead 7.5T Driver & Home Installation Specialists a supportive work culture that values teamwork and customer service excellence. With opportunities for professional growth through coaching and development, employees can thrive in a dynamic environment while enjoying the benefits of working for a renowned brand known for its commitment to quality and customer satisfaction. Our locations provide a vibrant community atmosphere, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Lead 7.5T Driver & Home Installation Specialist in Greenhithe
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to customer service and installation. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have experience with installations or driving 7.5-tonne vehicles, make sure to highlight these in your conversations. Real-life examples can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Lead 7.5T Driver & Home Installation Specialist in Greenhithe
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have with installations and driving 7.5-tonne vehicles. We want to see how your background aligns with the role, so don’t hold back on those details!
Be Customer-Focused:Since customer service is key for us at John Lewis, share examples of how you've gone above and beyond for customers in past roles. This will show us that you understand the importance of great service.
Keep It Relevant:Tailor your application to the job description. Use keywords from the listing to demonstrate that you’re a perfect fit for the Technician Specialist role. We love seeing candidates who pay attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Lewis Partnership
✨Know Your Stuff
Make sure you brush up on your installation knowledge and any relevant technologies. Be ready to discuss your previous experiences with home installations and how you've handled challenges in the past. This will show that you're not just a driver, but a knowledgeable technician.
✨Showcase Your Customer Service Skills
As a Lead Driver, you'll be the face of the John Lewis brand. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond for a customer and how you resolved any issues they faced.
✨Demonstrate Leadership Qualities
Since you'll be coaching other drivers, it's important to highlight your leadership skills. Share experiences where you've mentored or trained others, and explain how you can help your team improve their skills and customer service.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a difficult delivery situation or an unexpected problem at a customer's home. Think through these scenarios beforehand so you can respond confidently and effectively.
